27 days old

Sr UX Researcher 1336828

Cisco Systems Inc.
San Jose, CA 95113
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What You'll Do

  • Design, plan, conduct, synthesize and communicate user research projects to inform design including but not limited to: usability studies, heuristic evaluations, interviews, surveys, user personas, journey maps, service blueprints and benchmarks
  • Demonstrate skill and creativity for selecting the right mix of methods to provide actionable insights to research questions and business goals, and the capacity to invent new methods when the right user method does not exist
  • Experience designing simple user research surveys (with tools like Alchemer or Verint) and then further analyze your results using basic descriptive analyses (like percentages, sums, and averages)
  • Communicate your findings in a clear, concise, and visual (as appropriate) manner to our key stakeholder project teams, and drive important action based on those findings
  • Communicate, track, and drive research insights with stakeholders to ensure positive impact
  • Produce impactful artifacts generated from research findings
  • Advise colleagues and team members on research opportunities and best practices at various stages of the design process.
  • Manage your own process: Identify and execute on impact projects, triage external requests, and bring projects to conclusion in time for the results to be useful, taking full responsibility for every detail of your work
  • Mentor and advise researchers

Who You'll Work With

  • Work cross-functionally with Design Researchers, Visual / Interaction / Content Designers, Program Managers and Software Engineers in a fast paced agile environment
  • Work closely with colleagues and project teams to identify the right user research methodology for the situation, create research guides that ensure the right data is being collected

Who You Are


  • Advanced degree in Psychology, Design, HCI, a related field or equivalent industry or Military experience
  • 10+ years of experience conducting industry product design research
  • Well-rounded understanding of user-centered design process, as well as solid knowledge of user experience principles and ability to advocate for the inclusion of user insights
  • A portfolio of past design and research work experience, deliverables, and entrepreneurial innovation
  • Ability to quickly and effectively analyze research data and present rich findings simply and clearly to influence design and direction
  • Passion for learning new technologies and understanding the needs of users across a wide range of technical abilities
  • Experience working in consultancies or other professional services organizations, or Fortune 500 companies
  • Experience working with remote teams


  • A degree in Psychology, Design, HCI, a related field, or equivalent industry or Military experience
  • 5+ years of experience conducting product design research
  • End-to-end experience with all aspects of the user design research lifecycle: study design, recruiting, moderation, analysis, reporting, and executive presentations
  • Demonstrated experience with basic mixed-methods research that includes synthesizing qualitative and quantitative data, user insights & trend research, usability studies, field research, in-depth interviews, heuristic evaluations, value proposition assessment, concept testing, user journey maps, benchmarks, competitive reviews, statistical modeling, surveys

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Posted: 2021-06-28 Expires: 2021-07-31
Sponsored by:
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Sr UX Researcher 1336828

Cisco Systems Inc.
San Jose, CA 95113
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