5 days old

Sr Team Leader - Online Access

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103
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At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
*Operations*
* *
In the Operations division at Edward Jones, youll focus on creating the ideal client and branch
experience. From account opening, to trade settlement and movement of client cash and securities, to statement production and tax reporting, Operations is involved every step of the way. As the backbone of the branch, your work will support all client transactions and processing through the life cycle of the client relationship. Through strategic thinking and cross-functional collaboration, youll continuously identify opportunities for operational efficiency and risk mitigation, supporting the firm in its key objectives.


Position: Sr Team Leader Online Access

Responsible for ensuring successful performance of the Online Access team through delivering accurate, timely and complete understandable information that's available to clients and branches via Online Access. This includes coordination with multiple Operations areas and divisions throughout the firm to continuously improve and innovate the client experience. The role requires thought leadership and strategic direction around the Online Access Platform.


Requirements:

* Responsible for overall performance of a high risk, complex team, including establishing and achieving key performance indicators, key goals and objectives, risk mitigation, and compliance with supervisory procedures and regulations.
* Full management responsibility for a diverse team of as many as 15 associates.
* Must have an understanding of the team and department functions, processes, and/or systems supported by the team and department, within 6 months of hire, and be an expert on the team's systems, processes, and/or functions within 12 months of hire.
* Must be knowledgeable of and responsible for the development and performance of key systems in US and/or Canada. Must utilize technology and tools available to identify and implement solutions and create process efficiencies for the team and/or department in a high-volume, deadline-driven environment.
* The teams led by these individuals have the highest levels of risk and complexity. Risk includes financial, client service, and process/control. Complexity includes processes, systems, products and regulations.

Responsibilities:

* Responsible for overall performance of a high risk, complex team, including establishing and achieving key performance indicators, key goals and objectives, risk mitigation, and compliance with supervisory procedures and regulations.
* Full management responsibility for a diverse team of as many as 15 associates.
* Must have an understanding of the team and department functions, processes, and/or systems supported by the team and department, within 6 months of hire, and be an expert on the team's systems, processes, and/or functions within 12 months of hire.
* Must be knowledgeable of and responsible for the development and performance of key systems in US and/or Canada. Must utilize technology and tools available to identify and implement solutions and create process efficiencies for the team and/or department in a high-volume, deadline-driven environment.
* The teams led by these individuals have the highest levels of risk and complexity. Risk includes financial, client service, and process/control. Complexity includes processes, systems, products and regulations.
* Must anticipate, analyze, recommend and implement solutions regarding team processes, systems, regulations, resource allocation, and controls not guided by policies or procedures.
* Responsible for working with other areas in the firm, vendors and auditors.
* Decisions are complex, non-routine and require the exercise of judgment that represent an assumption of business risk. Decisions and recommendations often have significant impact to the firm and our clients and may require review by the Department Leader.
* Poor decisions could result in significant financial, tax, legal, regulatory and client service risk.
* Participates in industry groups and may influence industry practices.

Requirements:

* Bachelor's degree or equivalent experience required. Concentration in business, accounting, finance or management are preferred, but other concentrations will be considered.
* SIE and Series 99 required within 89 days of start date (US); Series 7 required within 12 months of start date (US). Outside the US, appropriate country-specific licenses required.
* 5 or more years financial services industry or accounting experience, with operations experience strongly preferred. 3 or more years management experience in the financial services industry, or audit experience.
* Must have a basic understanding of major functions in US and/or CAN brokerage Operations, including books and records, trades, packaged products, and processing of cash, securities and accounts. Must also have in-depth knowledge of one or more of the major functions.
* Must have an understanding of the team and department functions, processes, and/or systems supported by the team and department, within 6 months of hire, and be an expert on the team's systems, processes, and/or functions within 12 months of hire.
* Must have strong collaboration, problem solving, decision making and critical thinking skills.
* Must have the ability to proactively identify risks and design and implement effective controls to mitigate risks.
* Must have demonstrated ability to collaborate and influence decision making on technology initiatives and/or projects.
* Must be able to effectively communicate, lead a team and manage relationships with others based in multiple locations.


* Bachelor's degree or equivalent experience required. Concentration in business, accounting, finance or management are preferred, but other concentrations will be considered.
* SIE and Series 99 required within 89 days of start date (US); Series 7 required within 12 months of start date (US). Outside the US, appropriate country-specific licenses required.
* 5 or more years financial services industry or accounting experience, with operations experience strongly preferred. 3 or more years management experience in the financial services industry, or audit experience.
* Must have a basic understanding of major functions in US and/or CAN brokerage Operations, including books and records, trades, packaged products, and processing of cash, securities and accounts. Must also have in-depth knowledge of one or more of the major functions.
* Must have an understanding of the team and department functions, processes, and/or systems supported by the team and department, within 6 months of hire, and be an expert on the team's systems, processes, and/or functions within 12 months of hire.
* Must have strong collaboration, problem solving, decision making and critical thinking skills.
* Must have the ability to proactively identify risks and design and implement effective controls to mitigate risks.
* Must have demonstrated ability to collaborate and influence decision making on technology initiatives and/or projects.
* Must be able to effectively communicate, lead a team and manage relationships with others based in multiple locations.


* FORTUNE 2020 Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For list.
* From FORTUNE 2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.

* Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
* 2020 Corporate Equality Index Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
* Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list the highest ranking among the financial-services industry!
* Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
* The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firms 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.


Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Posted: 2021-01-12 Expires: 2021-02-15
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Sr Team Leader - Online Access

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103

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