25 days old

Sr. Systems Engineering Leader (SSEM)

Cisco Systems Inc.
Austin, TX 78701
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Why you'll love Cisco

We change the World; you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything imaginable, from entertainment, healthcare, and education, to public and private sectors, smart cities, and everyday devices in our homes. Here, that means we will take creative ideas from the drawing board to dynamic solutions that have real world impact. Cisco is evolving a rich solution portfolio of next generation software, hardware, and services to meet customers' changing business requirements in the digital economy.

What Youll Do

Do you want to lead a team of managers and Trusted Advisors that are advocates for their customers? As a Cisco Senior Systems Engineering Manager you will be a Collaborator, a Consultant, and a Visionary. Your team will help create all kinds of solutions and make your customers so happy!

Who Youll Work With

Our Organization is focused on the Largest Enterprise Customers with a deep relationship with Cisco across many vertical markets including FSI, Pharma, Global Conglomerates. The Premier Clients are considered the tip of the spear when it comes to adopting new technology and service lead consumption models. The Premier organization has an incredible culture built upon Thinking Big, Focused Execution, Technical Excellence, Collaboration and Fun!

Who You Are

You are a people-focused technical sales professional who provides technical direction and business guidance to the commercial sales team. You drive revenue through account planning, resource planning and allocation. You actively develop and maintain a team of high-performing Systems Engineering Managers (SEMs), Business Solution Architects and continually seek innovative methods for improving Sales Operation team performance. You help meet operation revenue goals by driving innovative technical programs and critical initiatives inside the sales operation.

Roles & Responsibilities:

Identify Opportunities

  • Leader of leaders that builds technical account strategies that align to customer business requirements and goals; assign resources appropriately
  • Create a strategic sales plan by compiling SE manager and Systems Engineering feedback and adding own knowledge of local market demand
  • Create a technical resource plan for account coverage
  • Collaborate with Client Director/Executives to prioritize and target team opportunities; review quantitative information to identify and explain trends
  • Understand mechanisms for forming team capacity and improving team performance. Align resources to deliver on commitments and make things happen
  • Qualify Opportunities
  • Monitor and approve requests for customer-focused pre-sales resources
  • Assist in resolving domain/solution-focused resources and approving requests for these resources 


  • Provide timely and appropriate feedback that focuses on those things that will make the biggest difference in performance; reinforces efforts and progress
  • Track and report team metrics for a given opportunity
  • Empower Personal and Organizational Development:
  • Monitor and measure team progress against business plan and recommend changes as needed
  • Interact with business units to provide support for local region
  • Use Cisco technology to stay connected with team members, customers, and peers around the world

Lead multi-functional projects within area of responsibility

  • Facilitate Experienced communications and guide understanding of customer requirements between customers, corporate, and the field.
  • Actively seek feedback on self; recognize own capabilities and take initiative to continually improve
  • Advocate for continual improvement in customer experience to increase brand loyalty for Cisco
  • Understand drivers of customer satisfaction and strive to improve customer experiences


You have Intuition for Business

  • Develop local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value
  • Establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts
  • Understand the customer's business model and helps the team identify an architecture and/or solution that provides customer value


You have Technical Acumen

  • Advanced understanding of inter-networking industry trends, including new products and solutions
  • Advanced understanding of competitive product and solution landscape and can articulate trade-offs between Cisco and competitor products
  • Excellent knowledge in Routing & Switching
  • Ability to facilitate the critical issue of post-sales customer satisfaction issues


Leadership Ability

  • Develop SE managers capabilities in support of individual career goals and team objectives
  • Drive account and resource planning for region and actively collaborate with RSD to track plans and course correct as necessary
  • Understand basics of leading technical people and managers as well as the associated process of running a Sales Operation.
  • Understand the value of best practices and apply standard methodologies and other tools to drive business results.
  • Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
  • Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
  • Translate Cisco's vision for the future into a compelling value proposition for the team
  • Build the capabilities needed to accomplish the team's short- and long-term goal, including identification and development of a strong pipeline of the best talent from both internal and external candidate pools
  • Support team members by providing clear information during organizational changes
  • Clearly and succinctly convey information and ideas, including expert executive communication and presentation skills
Basic Requirements
  • 8+ years industry experience.
  • BS degree in Engineering, Computer Science or Information Systems
  • 4 years of people management experience in a technical or sales environment
  • May sit in any major US city

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


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Posted: 2021-05-19 Expires: 2021-06-21
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Sr. Systems Engineering Leader (SSEM)

Cisco Systems Inc.
Austin, TX 78701
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