1+ months

Sr Product Manager Technical, Amazon Business Prime

Amazon.com
Austin, TX 78701
Apply Now
Apply on the Company Site

DESCRIPTION

Job summary
The Amazon Business Prime team is hiring a Senior Product Manager to lead the identification, development and adoption of Business Prime benefits that are suited for companies and employees, from sole proprietors to multi-nationals, across 9+ countries. This is crucial role in a high-growth area that offer candidates with a mix of vision, customer obsession, and execution skills the chance to shape the future of a strategic program for Amazon. The role is global in scope, spanning 9 marketplaces and growing. Specific responsibilities include:
· Customer Insights and PRFAQs: Use voice of the customer mechanisms to glean customer needs that can be uniquely met by Amazon Business. Work backwards from the customer to create compelling proposals for new Business Prime benefits for customers of all sizes, globally and present these ideas to senior leadership.
· Engineering Requirements: Create clear engineering ready documents, in partnership with User Experience Design, to build new end to end benefit experiences and improvements to existing benefits. Work with Senior Engineers and UX Designers to define requirements to improve the technical architecture and experience evolution for managing the €œbenefits lifecycle€: onboarding, management, changes, reporting, and deprecation.
· Benefit Adoption and Iteration: Work alongside Sales, Marketing, Professional Services and Customer Service teams to drive and track adoption of benefits, and use feedback mechanisms to drive continued improvement. Work with internal and external teams to seamlessly integrate existing and new Business Prime benefits into the experience to drive adoption, engagement and renewal.
· Benefits Usage Index and Benefit Attribution Model: Collaborate with Economist, Data Science and Finance partners to develop analytical techniques to measure the value benefits provide to customers and the economic attribution to each benefit.

You will be measured on your ability to improve the aggregate value customers derive from Business Prime benefits (Benefits Usage Index) and overall NPS of the program.

BASIC QUALIFICATIONS

  • Experience with end to end product delivery
  • 5+ years of experience in product or program management, product marketing, business development or technology
  • Experience with feature delivery and tradeoffs of a product
  • Bachelor's Degree
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product
  • Experience overseeing roadmap strategy and definition

· Bachelor€™s degree in Engineering or Computer Science, or related technical experience
· 5+ years of experience in product management/development or related roles
· Demonstrated ability to identify and articulate compelling product proposals and business cases
· Direct experience leading the analysis, design, requirement definition, development and launch of software products
· Demonstrated experience delivering measurable results with business/customer impact in product/technical areas
· Demonstrated strength in building trust and driving alignment across product, business, design and engineering stakeholders ·

PREFERRED QUALIFICATIONS

· Strong verbal and written communication skills
· Demonstrated history of strong customer focus
· Experience in customer experience development
· Ability to make difficult decisions using objective analysis
· Ability to establish credibility and work with key internal partners to get things done



Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Posted: 2021-12-17 Expires: 2022-10-06
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Sr Product Manager Technical, Amazon Business Prime

Amazon.com
Austin, TX 78701
Tweet
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast