1+ months

Senior Manager Online Grocery Delivery Customer Experience Insights,

Walmart
Bentonville, AR 72712
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1340956BRReq ID:1340956BRCompany Summary:What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.Job Title:Senior Manager Online Grocery Delivery Customer Experience Insights,Time Type:Full TimeCity:BENTONVILLEState:ARPosition Description:Online Grocery is the next frontier of grocery retailing innovation and Walmart is at the forefront. We know time is just as valuable as money to our customers and online grocery is helping them to live the life they love. As part of the Online Grocery Customer Experience Insights team, you will work on the next innovation in online grocery last mile delivery. We need your expertise to help us measure the impact of new business ideas on the delivery customer experience and on customer behavior so we can develop and maintain a best-in-class last-mile grocery delivery customer experience. + Business Partnerships: Consults with senior leadership/ business partners (e.g., Sr. Directors/Directors) to understand goals/functional objectives, understand and identify key business issues and formulate ideas to mitigate current and future business challenges/issues; confirms functional research objectives and oversees development of tactical research plans. Manages the creation of and presents actionable recommendations to Sr. Directors/Directors to contribute to business results. Serves as a subject matter expert to the business on market insights. + Collaboration: Collaborates with functional leadership and cross-functional teams (e.g., Customer Experience, Merchandising) to develop consultative solutions for multiple small-to-medium projects. Interacts on a daily basis, and collaborates with external business partners and vendors. + Drives the execution of multiple business plans and projects + Ensures business needs are being met + Insights Identification: Reviews information from multiple sources, and organizes research and analytical findings to present clear, actionable solutions to strategic business issues. Performs detailed data reviews with internal teams (e.g., Advanced Analytics) or third-party vendors to develop preliminary recommendations for functional teams. Crafts key insights and messages in reports/executive presentations, translating findings and preliminary recommendations into actionable plans in a clear, compelling manner for non-technical audiences and senior leadership. + People Development: Coaches team members and provides feedback to enhance skills, knowledge and work performance. Conducts performance and career development conversations, if applicable. Maintains team motivation and engagement. Mentors less experienced associates and managers. + Problem Solving Approach and Data Identification: Reviews proposed research hypotheses with a view towards investigating unrecognized business issues. Reviews and advises on most efficient and appropriate research methodology (e.g., primary vs secondary research, advanced analytics, predictive analytics). Defines tactical methods and procedures to identify, collect and collate complex and large data sets from research and/or customer surveys for small-to-medium projects. + Project Scope / Insights Partnership Strategy: Manages multiple small-to-medium cross-functional research and analytics projects that support a business area or category. + Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity + Provides supervision and development opportunities for associates + Research and Data Analytics: Manages the development and application of research methodologies and analytics to address advanced business and technical problems and support data-driven decision making. Supports more experienced team members with the development of the research or analytics approach. Reviews data models, analysis and approaches undertaken Minimum Qualifications: + Bachelor's degree in Business Administration or related field and 3 years' experience in marketing research, data analytics, consulting, or related field OR 5 years' experience in marketing research, data analytics, consulting, or related field. Additional Preferred Qualifications: + Master's degree in Business Administration or related field. \tAdvanced degree in economics, statistics, engineering, or business \tExperience in primary research (research methods, survey interpretation, etc.) and/or syndicated consumer measurement sources like Dunnhumby, Nielsen/IRI Household Panel, etc. \tExcellent problem solving and analytical skills, demonstrated by leading projects where such skills are applied \tExperience in grocery retailing \tAbility to translate results into actionCategory:Customer Insights Status:SalaryShift:0Brand:Walmart
Posted: 2019-08-01 Expires: 2019-10-28

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Senior Manager Online Grocery Delivery Customer Experience Insights,

Walmart
Bentonville, AR 72712

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