21 days old

Sr. Lead UX Service Researcher - Voice Experience Transformation

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Overall Purpose:


Designs experiences for acquisition, care or product across all platforms using a variety of graphics software applications, techniques, and tools. Designs, prototypes, and develops user interface features, site animation, and special effects elements to both communicate and move a user efficiently and effortlessly through tasks and experiences. Analyzes strategy and contributes to the design groups efforts to enhance the look and feel of the organizations digital offerings.


Has advanced knowledge of UX design principles. Can independently manage multiple large-scale projects involving the management of both internal and external talent. Responsible for applying those levels of knowledge and professional experience to the development of AT&T design processes, roles and resources.


The ideal candidate will be supporting the Voice Experience Transformation team that has end-to-end responsibility for the voice transformation requiring collaboration with cross-functional partners across the


organization utilizing an agile mindset. This involves project management, investigative analysis, and defining recommendations to support operational efficiencies in the process and improve the overall customer experience in the IVR.


Experience:


+ Accuracy and Attention to Detail, Agile Development, Best Practices and Standards, Creativity, Customer Behavior and Preferences, Customer Focus, Design Expertise, Design Thinking, Emotional Intelligence, Graphic Design, Graphic Tools, Graphic Visualization, Ignite innovation and change, Make data-driven, decisions, operational Excellence, Process Management, Project Management, Business Acumen, Requirements Analysis, Technical Writing /Documentation.

+ Cross team collaboration, relationship management, Proficiency in MS Office applications, with emphasis on PowerPoint, Excel and MSFT Teams, and the ability to communicate clearly, effectively and persuasively across all levels of management.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-05-29 Expires: 2021-06-28
Sponsored by:
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Sr. Lead UX Service Researcher - Voice Experience Transformation

AT&T

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