1+ months

Sr. Director, User Experience - SP&R

Cisco Systems Inc.
San Jose, CA 95113
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What You'll Do

Cisco Security Platform and Response (SP&R) seeks a new Head of Design to lead an organizational transformation of design within the ~$1B business unit, establishing a user-centered, service-design-minded strategic partner.

SP&R is at the heart of Cisco Securitys shift away from siloed point products toward an integrated platform (think offerings like GSuite, Office 365, Creative Cloud, but for security products). The transformed Design organization is crucial to this shift, with efforts including contributing to a new overarching vision for an improved end-to-end security experience, establishing new user-centered and service design practices to sustainably drive toward that vision, and the development of a robust design system and platform-wide information architecture that ties together SP&Rs offerings through all the details.

The Head of Design will inherit a re-centralized Design organization, with the intent of creating a strong design culture, clear career paths, and training and mentorship opportunities. Along with this will be establishing and updating our Product Design, UX Research, Content Design, Design Operations, and Design Systems functions. Among the first tasks for the Head of Design will be articulating a growth plan for their team.

Who You Are

The Head of Design operates primarily within SP&R, but maintains connections to the broader Security Business Group (SBG). As such, their mandate is quite broad.

Who You'll Work With

Executive leadership

  • Active member of the CSP&R executive team, contributing to long-term planning and ongoing strategy.
  • Advocate and educate for design within CSP&R, as a means of delivering clarity and delight, as a key contributor to user and customer happiness, and as a driver for invention, innovation, and new strategic thinking.
  • Relationship with the CSBG Strategy team, engaging with their vision work, and how that informs the direction of CSP&Rs offering.

Creative leadership

  • Direct creative contributions will be strategic and systems-oriented, focused on the development of a vision for an integrated security platform
  • Oversee Design System work that aligns the user experience across CSP&Rs products
  • Weave user-centered design and service design practices into the product development process, including facilitative practices such as Design Thinking and Google Design Sprints

People leadership

  • Recruit, hire, and retain in a remarkably competitive talent marketplace.
  • Establish professional development guidance and career paths
  • Embody an inspirational and values-driven culture for Design that elevates its practice throughout CSP&R
  • Mentor managers and leaders in the Design organization on how they can be most effective

Operational leadership

  • Plan an organizational structure to address the platform-oriented future of CSP&R while capably serving existing product lines
  • Build out DesignOps practices such as program management and prioritization
  • Build relationships with corporate operations functions (HR, Finance, IT) to ensure that the Design team has what it needs in order to thrive.

What You Should Know

Your experience includes...

  • Leading sizable (over 25 people) and high-functioning design teams, that include Product Design, UX Research, Content Design, Design Operations, and Design Systems
  • Shipped complex, technical SaaS enterprise products of high quality and with impact for both the business and users
  • Change and transformation management, particularly around establishing new practices and processes within product development
  • Working with insights derived from quantitative and qualitative research to drive vision and direction
  • Successful cross-functional engagement with product management, engineering, and marketing
  • Leadership of Design Thinking, Google Design Sprints, and other similar design facilitation efforts
  • Proven success in building healthy and happy design organizations
  • Collaboration with HR, facilities, IT, finance, and other operational functions to ensure your team has the resources it needs
  • Budgeting and annual planning

Qualities you possess...

  • Executive presence and gravity, credibility at all levels from the Executive Leadership Team to the front line
  • Able to freely move between the 10,000ft of corporate strategy to the 1in of design delivery without getting lost in the details
  • Perseverance and patience, recognizing that given Ciscos size and complexity, change takes persistent effort over time
  • Systems thinker able to manage and weave the various components of CSP&Rs offerings
  • A willingness to delegate to others, in order to maintain focus on that which only you can do
  • Passion for the information security space
  • Compelling communicator and storyteller

And wed love it if you had...

  • Experience working in information security
  • Experience with integrated platforms (where multiple products are coordinated through a single experience)
  • Establishing standards for design, as a quality bar that the team can uphold, and a communication tool for other disciplines to recognize
  • Established Design Operations / Program Management from scratch

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!



Posted: 2021-06-23 Expires: 2021-08-23
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Sr. Director, User Experience - SP&R

Cisco Systems Inc.
San Jose, CA 95113
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