1+ months

Sr. Director, CX Product Management, Compute & Cloud

Cisco Systems Inc.
San Jose, CA 95113
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Who We Are

The Sr. Director Customer Experience (CX) Product Management (PM), for Compute & Cloud will have overall responsibility for large portfolio driving the development and growth of a world-class and competitively differentiated Services and CX business, targeting and achieving annual and long-range P&L goals, and ensuring alignment with Ciscos over-arching strategic direction of software led transformation across all domains.

Role and Responsibilities

  • Owns the portfolio of Customer Success, Support and Professional Services offers for Ciscos Cloud and Compute business that includes some of the fastest growing Datacenter, Cloud and SaaS products and technologies
  • Reimagines and develops next generation Customer Success offers to drive value realization, adoption and better than industry renewal rates for an aaS portfolio
  • A key strategic stakeholder and contributor to the overall CX portfolio vision, and responsible for executing this vision with other members of the CX PM leadership team
  • Identifies and executes on opportunities for CX business growth, thought leadership and market leading innovation working with Cisco internal teams, customers and partners
  • Maintains full alignment on the roadmap, priorities and related CX offer development with Ciscos Compute and Cloud and Appdynamics product business units as the primary relationship owner to their product management organization and as a key partner to the broader business ecosystem
  • Ensures an appropriate organizational design is in place to achieve commitments, and in line with the design principles of CX Product Management and the broader CX organization
  • Drives CX Product Management, New Products, CX Practice, and interlock with Customer Success functions to deliver to committed roadmap timelines; provides cross-team support on an agile basis to ensure top level priorities are achieved
  • Works closely with cross-functional teams and executive leadership across Ciscos Finance, Marketing, Sales, Analyst Relations, IT/Operations, Delivery and Partner organizations
  • Effectively manages field stakeholder interlocks, to ensure key priorities are understood and regional priorities are accommodated in a transparent and organized manner
  • Ensures comprehensive product line financial reporting, provides business commentary, strategy and outlook as inputs into Ciscos overall financial communication
  • Actively sponsors interlock and adoption motions for key customers
  • Defines and nurtures core strategic partner relationships for co-development opportunities, as appropriate
  • Develops insights from key customer and competitive trends, challenges and needs, and translates that into a competitive service portfolio that delivers genuine business outcomes, value and differentiation to our customers
  • Ensures regional business and compliance requirements are understood, and ensure they are appropriately incorporated into the portfolio
  • Maintains a detailed understanding of the competitive landscape including new players, acquisition activities, new product and services launches, etc.; ensures this knowledge is packaged for consumption by delivery leadership and any recommended portfolio adjustments are clearly outlined
  • Collaborates with marketing and PR, ensuring a complete set of collateral is in place and of high quality for all core offers
  • Ensures effective interlock with regional and delivery management, and CX Operations, supporting methodology development, training, and all activities required to drive revenue
  • Drives effective interlock with sales management, Business Development Managers (BDMs), and field enablement, actively participating in go to market development, collateral, sales training, and all activities required to drive financial performance
  • Defines innovation initiatives, to support overall portfolio management, including defining the minimum viable services package required for market trials
  • Reviews and develops plans for achieving margin and profitability targets of the services portfolio within assigned markets

This role will report into the cross-portfolio VP of CX Product Management and lead a team of global product managers, solution architects and practice leaders, with overall accountability for overseeing a large, fast-growing portfolio.

Skills and Experience

  • Prior executive management experience in the Compute, HCI and/or Cloud product or services market in Product Management, Strategy, Marketing, Customer Experience or Business Leadership roles
  • In-depth understanding of the Application and Private/Public/Hybrid Cloud market trends, technologies and competition across all segments including automation, analytics, observability, migration, costing, management etc.
  • Proven track record in building, managing and delivering on the goals of a large business for a major technology company
  • Ability to take risks and drive innovation and transformation in a very complex market and portfolio environment
  • Team development, mentoring and people leadership of a high-performing organization that is open, diverse and inclusive
  • Top tier communication, leadership and strategy development skills with experience interacting and managing senior executive relationships across customer, partner and internal businesses
  • Diversity of experience leading multiple business functions, transformation and/or digital transformation projects would be a plus
  • Familiarity with Ciscos products and services offers in Application and Cloud products and services segment will be a plus

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 

Posted: 2020-12-04 Expires: 2021-03-13
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Sr. Director, CX Product Management, Compute & Cloud

Cisco Systems Inc.
San Jose, CA 95113
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