1+ months

Sr. Director, Application Development

Roseland, NJ 07068
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ADP is searching for a Sr. Director, Application Development in our Global Service Technology team within ADP Global Enterprise Technology Services organization. The senior leader will provide oversight over critical functions of ADP Digital Technology efforts which include Digital Strategy, Planning, Execution, Adoption/Utilization and Results. A successful candidate will have prior experience leading a diverse global technical team, a deep understanding of platform and platform business, and operational expertise to service multiple business stakeholders and thousands of clients.


Unlock Your Career Potential: Technology at ADP.  Do you enjoy exploring, identifying, and inspiring the future of the workplace and the lives of millions of people?   Did you know ADP pays 1 in 6 US employees and produces 72M W2s annually?  Your job would enable all this work to be done smoothly and more efficiently.  At ADP, the world's largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent, and predictive solutions that are redefining what is possible. Named one of Forbes' "Most Innovative Companies" and one of Computerworld's "100 Best Places to Work in IT", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.


We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.



  • Provide day-to-day executive oversight over platform development, integrations. development, infrastructure and production operations, and triage/support.
  • Lead vision, strategy, and the technology roadmap of the ADP Global Service Technology Platform.
  • Partner with Business Partners, Product Management and Service Leads on prioritization, escalations, and backlog refinement.
  • Join a highly technical team developing leading edge service technologies, architectures, and solutions.
  • Drive overall strategy and architecture design to deliver a highly scalable, reliable, and secure platforms.
  • Drive software development and quality assurance best practices (Agile/TDD). Participate in design and code reviews.
  • Drive agile development processes to improve the overall efficiency in the development process.
  • Instill DevOps mindset and 'you build it, you run it' culture in a continuous deployment environment.
  • Lead major migrations of service technology stacks to the public cloud.
  • Drive engagement of developers on the application by providing architecture oversight, documentation, tools, and support.
  • Engage with partners and clients to address technical issues. 
  • Build team, team structure, and processes to support a complex global business.
  • Present strategies, execution roadmaps and status updates to senior leadership.

Core Technology Experience:

  • Platform Technologies and Concepts: Genesys, AWS, Azure, Avaya, Nuance, Cloud CRMs, AI/ML Concepts, Carrier Architectures, Graph Concepts.
  • Development Expertise: SIP, WebRTC, RESTful APIs, Virtual Machines, Containers (Kubernetes/Docker), JavaScript, Linux, Windows.


Core Requirements:

  • 10+ years experience in technology, software development or engineering.
  • 10+ years experience in client/customer service industry and operational/management concepts.
  • Proven experience with large and complex technology deployments.
  • Experience interacting with “C Level” executives and stakeholders.
  • Experience leading large software development teams/organizations (50+ people) leveraging Agile development principles.
  • Experience providing thought leadership to industry peers, vendors, and associations.
  • Experience creating detailed, data driven rational for large and strategic technology decisions.

 Beneficial Experience:

  • Background and understanding of Customer Relationship Management (CRM) technologies and solutions.
  • Experience solutioning, implementing digital channels (chat, voice, SMS etc.) in an enterprise contact center environment.
  • Experience deploying and optimizing AI/ML assisted channels (chatbot, advanced search, Knowledge Management) preferred.
  • Experience speaking in public in large industry forums and events.


Explore our COVID-19 page https://tech.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.


  • Other
Posted: 2021-09-17 Expires: 2022-01-03
Sponsored by:
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Sr. Director, Application Development

Roseland, NJ 07068

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