13 days old

Sr. Dir. PM, Cross-Domain Architecture

Cisco Systems Inc.
San Jose, CA 95113
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The Sr. Director Customer Experience (CX) Product Management, for the Cross-Domain business has overall responsibility for defining and supporting development of a world-class and competitively differentiated services strategy, automation & analytics product platforming, use case alignment and customer validation across cross-architecture offers, in support of Ciscos over-arching strategic direction.

Role and Responsibilities

        Owns the portfolio of product platform, customer success content and professional services prioritization for Ciscos Cross-Domain initiative from the standpoint of overall vision, strategy and sales / partner / customer engagement for all cross-architecture incubations

        A key strategic stakeholder and contributor to the overall CX portfolio vision, along with other members of the Architecture PM leadership team

        Identifies and executes on opportunities for CX business growth, thought leadership and market leading innovation working with Cisco internal teams, customers and partners

        Works closely with CX Engineering on developing foundational software platforms for Automation, Analytics, CI/CD and SRE and leads incubation efforts in each area

        Maintains full alignment on the roadmap, priorities and related cross-domain CX offer and platform development across multiple business units in alignment with the Architecture leaders and act as a key partner to the broader business ecosystem

        Partners with Global Services Management to hand-off offers and capability that have completed initial incubation and are ready for scaling

        Ensures an appropriate organizational design is in place to achieve commitments, and in line with the design principles of CX Product Management and the broader CX organization

        Drives CX Product Management, New Products, CX Practice, and interlock with Customer Success functions to deliver to committed roadmap timelines; provides cross-team support on an agile basis to ensure top level priorities are achieved

        Works closely with cross-functional teams and executive leadership across Ciscos Finance, Marketing, Sales, Analyst Relations, IT/Operations, Delivery and Partner organizations

        Effectively manages field stakeholder interlocks, to ensure key priorities are understood and regional priorities are accommodated in a transparent and organized manner

        Ensures comprehensive product line financial reporting, provides business commentary, strategy and outlook as inputs into Ciscos overall financial communication

        Actively sponsors interlock and adoption motions for key customers

        Defines and nurtures core strategic partner relationships for co-development opportunities, as appropriate

        Develops insights from key customer and competitive trends, challenges and needs, and translates that into a competitive service portfolio that delivers genuine business outcomes, value and differentiation to our customers

        Ensures regional business and compliance requirements are understood, and ensure they are appropriately incorporated into the portfolio

        Maintains a detailed understanding of the competitive landscape including new players, acquisition activities, new product and services launches, etc.; ensures this knowledge is packaged for consumption by delivery leadership and any recommended portfolio adjustments are clearly outlined

        Collaborates with marketing and PR, ensuring a complete set of collateral is in place and of high quality for all core cross-domain offers

        Ensures effective interlock with regional and delivery management, and CX Operations, supporting methodology development, training, and all activities required to drive revenue

        Defines innovation initiatives, to support overall portfolio management, including defining the minimum viable services package required for market trials

        Reviews and develops plans for achieving margin and profitability targets of the services portfolio within assigned markets


This role will report into the cross-portfolio VP of CX Product Management and lead a team of global product managers, solution architects and practice leaders


Skills and Experience


        Prior executive management experience in the Enterprise and / or Service Provider market in Product Management, Strategy, Marketing, Customer Experience or Business Leadership roles

        In-depth understanding of the Ciscos primary technology and business market trends, technologies and competition across all segments including Networking, Datacenter, Cloud, Mobility, Security, Network Virtualization and related Automation and Analytics software

        Familiarity with Ciscos products and services offers across multiple BEs with the ability to pull together and articulate an overarching vision  

        Proven track record in building, managing and delivering on the goals of a large software business

        Ability to take risks and drive innovation and transformation in a very complex market and portfolio environment

        Team development, mentoring and people leadership of a high-performing organization that is open, diverse and inclusive

        Top tier communication, leadership and strategy development skills with experience interacting and managing senior executive relationships across customer, partner and internal businesses

        Diversity of experience leading multiple business functions, transformation and/or digital transformation projects would be a plus

Posted: 2020-03-20 Expires: 2020-04-20

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Sr. Dir. PM, Cross-Domain Architecture

Cisco Systems Inc.
San Jose, CA 95113
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