1+ months

Sr. CX FAST Global Operations Analyst

Cisco Systems Inc.
Carolina Shores, NC 28467
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What you'll do

As a member of Customer Experience [CX] Financial Assurance and Strategy Team [FAST] Global Operations, you will provide experienced project management consultation, deal analytics, and program management to improve the overall efficiency of CX FAST partnering with multiple internal partners. The aim is to build global capabilities, improve existing programs, and establish new programs to drive deal success and accelerate growth.

Key responsibilities include:

  • Delivery of CX FAST Global program management and project lifecycle of strategic business transformation projects own the initiating, planning, executing, monitoring, and reporting for the assigned project
  • Provide insightful operational metrics and analytics
  • Lead and align CX FAST global tools and reporting (return on investment, TRIP, ACAT Deltas, SFC pipeline, SharePoint site)
  • Proactively identify training needs and coordinate training delivery for the team.
  • Work collaboratively with various organizations to project manage and document assurance of new offers
  • Lead documentation efforts for global assurance alignment
  • Ad hoc projects as assigned

Who you'll work with

Customer Experience [CX] Financial Assurance and Strategy Team [FAST] Global Operations partners closely with multiple partners including Commercial Finance, Service Full Coverage, CX Product Management, Operations, Legal, and other partners.

Who you are

You are a highly motivated Finance Professional with service and commercial support knowledge in a multinational company. You have the ability to work in a fast paced high-energy environment and enjoy collaborating with others. You have proven analytical skills and strong communication skills to influence others.


  • Bachelor's degree in Finance or Business and minimum 5 years of experience in related field 
  • multinational corporate environment with exposure to various financial and/or commercial fields
  • Experience in project management
  • Excellent financial analysis skills, financial modeling skills, and problem-solving skills
  • Well organized with high degree of accuracy and attention to detail
  • Strong Excel and PowerPoint skills
  • Ability to build strong working relationships with a team-oriented attitude
  • Self-starter who demonstrates initiative, flexibility, and is action oriented
  • Excellent communication skills

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-05-07 Expires: 2021-06-28
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Sr. CX FAST Global Operations Analyst

Cisco Systems Inc.
Carolina Shores, NC 28467
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