8 days old

Sr Business Process Analyst - Remote - 929189

Minnetonka, MN 55345 Work Remotely
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  • Job Code
    929189

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

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This position is accountable for Group Medicare & Retiree global issue remediation which requires operational fixes for claims, calls, billing, eligibility, appeals, fulfillment, benefit setup and other operational areas. As a member of the Group Retiree Critical Resolution Team you are a single point of contact for Client Management, Group Retiree Operations and Benefit Operations team. This role is accountable for managing the end to end resolution of global issues for all Employer Group clients that may be impacted. This includes identifying impact to the member and client, impact to operational areas, working with operation partners to develop and drive a remediation plan to completion, identify root cause, implementing additional controls as needed, and communicate progress to stakeholders

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Primary Responsibilities:

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  • Provide project management skills to focus on our most challenging and complex opportunities, including multi-tasking on multiple issues at the same time
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  • Establish credibility with account management teams and demonstrate understanding of client business requirements
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  • Candidate needs proven skills to diagnose and define root cause issues
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  • Provide mentoring and guidance to team members,
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  • Maintain and analyze team reporting
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  • Work special projects and initiatives as needed.
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications

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  • 3+ years experience in Medicare Group Retiree
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  • Medicare Group Retiree claims, billing, customer service and/or eligibility experience
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  • Demonstrate basic knowledge of M&R Operations systems and procedures and resolution escalation paths (e.g. workflows, claims processing systems, claims payment methodology)
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  • 1+ years project coordination experience and or process improvement experience
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  • Intermediate level of skill with MS Excel comfortable with doing functions such as formulas, creating basic pivot tables, exposure to v- look ups, etc.
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  • High School Diploma or GED
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Preferred Qualifications

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  • Bachelor's Degree preferred
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  • 1+ years of account management experience working with clients, having some sort of client you work with, interaction
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  • Intermediate level of skill with MS Excel comfortable with doing functions such as formulas, creating basic pivot tables, exposure to v- look ups, etc.
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  • Previous Supervisory or team lead experience
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Soft Skills

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  • Candidate requires skills to influence, and partner with, operational teams to correct urgent and highly escalated client issues quickly and with quality
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  • Candidate needs both written and oral communication skills to report to Client Management and Operational leaders on progress and status of issues
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  • Experience in mentoring and training
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000.. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Medicare, health care, UnitedHealth Group, Telecommute, UHG, health care jobs, Project management, customerservice, remote, work from home, work at home, WFH, WAH, hiring immediately,#RPO

Posted: 2021-06-04 Expires: 2021-07-04

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Sr Business Process Analyst - Remote - 929189

UnitedHealth Group
Minnetonka, MN 55345

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