5 days old

Sr. Business Process Analyst, Medicare & Retirement - Minnetonka, MN - 934953

Minnetonka, MN 55345
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  • Job Code
    934953

People say change is hard. We say so what? We're in the business of making health care more affordable, simpler and easier for people to access. And we need smart business professionals who can help us.

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ThisSr. Business Process Analystwill report to a Director of a Sales Agent Portal Team under M&R Distribution Sales Operations and partner with other Sales Ops teams. You will use your sharp business skills to assist in creating, controlling and improving business processes in achieving improved agent self-service on the portal. You will solve complex problems as you serve as a resource to others on your elite team. You will create process design, project implementation, diagnose process improvement opportunities and develop solutions.

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You will also provide quality reporting, analysis, audits, and develop plans and programs to support continuous quality improvement. You'll be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. You'll be doingyour life's best work.(sm)

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Primary Responsibilities:

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  • Create, control and improve end-to-end business processes
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  • Be the business subject matter expert, experienced in business analysis and requirements gathering
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  • Lead process design and project implementation teams in process improvement activities
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  • Lead and manage customer readiness activities and project implementation teams in process improvement activities
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  • Drive process improvement opportunities and develop solutions using principles of process excellence and related tools
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  • Contribute to projects related tothe Sales Agent portal
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  • Gather & write requirements for system enhancements
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • 2+ years of experience in writing business, and/or system requirements or business/analysis
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  • 2+ years of experience documenting processes and practices, often in accepted project methodology artifacts
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  • Intermediate to expert level of proficiency MS Office (Excel, PowerPoint)
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  • Experience presenting to all levels of organization
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  • Live within commutable distance to Minnetonka, MN
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You will be asked to perform this role in an office setting or other company location

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Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

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Preferred Qualifications:

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  • Bachelor's degree in Business, Finance, Health Administration, or related field
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  • Intermediate level of proficiency with MS Project, Access, Word, SharePoint and Visio
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  • Experience leading a team or projects
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  • Government programs experience
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  • Experience with Agilemethodology
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  • Experience with UX and UI end-user facing tools
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Demonstrated Skills:

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  • Strong verbal and written communication skills
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  • Excellent organization skills
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  • Critical thinking and problem-solving skills
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  • Adaptable to thriving in a fast-paced environment
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Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Sr. Business Process Analyst, Medicare & Retirement, Minnetonka, MN, Minnesota

Posted: 2021-06-07 Expires: 2021-07-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Sr. Business Process Analyst, Medicare & Retirement - Minnetonka, MN - 934953

UnitedHealth Group
Minnetonka, MN 55345

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