22 days old

SR. ASSOCIATE, WORK CENTER TECH SUPPORT

Bengaluru, KA 560002
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At AT&T, were connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Heres your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.


At AT&T, we bring the world together with technology in ways you never imagined. Whether its your next big idea or the newest innovation, were looking for people like you to lead the way. Your creative solutions could impact innovations across telecommunications, high-speed Internet and pay TV. Its an opportunity to combine your passions for entertainment, media and technology to transform our company and your career. Step into a future with AT&T.


Responsible for the day-to-day operations, maintenance, administration, configuration, problem resolution and/or technical support for voice and data infrastructure related hardware and software. You will be responsible for technical troubleshooting and leadership skills to be able to recover from complex network problems to restore service. It also involves consulting with clients, hardware/software vendors and various voice/data support groups. Includes direct technical support for all products delivered in this 7x24 hour environment. You will be responsible for monitoring and responding to technical hardware and software problems utilizing a variety of tools and techniques in support of the routers, servers, gateways, etc.


Job Responsibilities:


Actively troubleshoot and diagnose problems.

Interact with internal/external teams/vendors and customers to report events and/or resolution of events during the first contact or engaging/escalating the appropriate teams.

Participate in tracking and prioritization of ticket-handling, including inter-shift turnover.

Detail oriented to fully document information in Trouble Ticketing application.

Possess excellent communication skills to support US customers.

Ability to quick learning and utilize tools available manuals, web-based documentation, and lab

Ensure problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for all customers mainly over the phone.


Job Requirements:


Minimum two years of college or equivalent post-high-school education or experience.

Previous work experience in a related area and/or time spent doing similar work that provides the background for the current position.

Multiple certifications are desired including but not limited to the following: CCNA, CCNP, CCVP, CCIE and Linux O/S devices.


**Your future is calling. Apply today!**
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-06-03 Expires: 2021-07-05
Sponsored by:
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SR. ASSOCIATE, WORK CENTER TECH SUPPORT

AT&T
Bengaluru, KA 560002

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