10 days old

Sr Associate, ServiceNow Release Lead

Tampa, FL 33602
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**Why Patients Need You**

Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

**What You Will Achieve**

You will help Pfizer build its information technology solutions. You will leverage your technical skills to design, develop and implement IT solutions which satisfy the short term or long terms needs of Pfizer. You will work on systems architecture, network systems and application infrastructure to deliver results.

As a Senior Associate, your knowledge and skills will contribute towards the goals and objectives of the team. Your focus and ability to meet team targets will help in completing critical deliverables. Your innovative use of communication tools and techniques will facilitate in explaining difficult issues and establishing consensus between teams.

It is your hard work and focus that will help in making Pfizer ready to achieve new milestones and help patients across the globe.

This role supports Pfizer's Global Business Services organization managing HR, Sourcing and Financial operations.


The ServiceNow Release Lead is responsible for the overall Release Management strategy, providing support of both Pfizer releases, ServiceNow patches and upgrades, as well as overseeing the general administration of ServiceNow and the Change Request workspace. The role will also play an important role in the management of audit and compliance-related activities as the owner of SOPs related to the Change Request processes.

+ Develop and manage plans for ServiceNow upgrades and Pfizer releases.

+ Provide project management support for ongoing Stage Gate management and Release Planning processes for all Pfizer Releases.

+ Manage and communicate a comprehensive instance management strategy for ServiceNow, including the alignment of project activities with instances, managing refresh schedules, integrations, and non-production instance maintenance.

+ Responsible for the overall management and execution of the Pfizer ServiceNow Change Request process, including ownership of the change control process.

+ Partner closely with all teams to address ongoing changes to release planning and ServiceNow release processes and tools, including close coordination with Global Business Services and Digital teams on all large releases.

+ Conducts reviews of ServiceNow cases and leads overall incident management activities, including addressing and escalating ServiceNow outages and performance issues, managing the Pfizer named support contacts, open cases, and other system support activities.

+ Participate in the Pfizer systems audit, while ensuring that all teams working in the ServiceNow space are meeting Compliance objectives. This includes strategic ownership of SOPs and working closely with compliance teams to ensure process adherence.

+ Responsible for maintaining overall release plans and release coordination across ServiceNow and associated applications

+ Responsible for reviewing ServiceNow's bi-annual releases, working cross-functionally to determine potential impacts and coordinating the maintenance and proper storage of all documentation for compliance purposes.

+ Develops innovative options for ongoing continuous improvement opportunities in the ServiceNow Change Request process.


+ College degree or equivalent combination of education and experience.

+ 3+ years of overall experience.

+ 1+ years managing projects or SAAS releases.

+ Strong organizational, interpersonal, communication and partnering skills with both technical and functional end users.

+ Excellent organizational and oral/written communication skills, with strong attention to detail.

+ Ability to operate and deliver results in a matrixed organization, and influence others at more senior levels to engage and deliver where needed.

+ Experience working in an Agile project environment with an emphasis on frequently delivering functional software releases at a sustainable pace.


+ Hands-on experience with the ServiceNow HR Service Delivery platform and CIS - HR certification.

+ Experience with the ServiceNow Support Portal.

+ ServiceNow Service Portal Fundamentals Training, and/or ServiceNow Certified System Administrator.

+ Familiarity with Human Resources business processes.

+ Experience with the SAFe Agile methodology.

+ Ability to work as an individual and in a team environment.

+ Strong analytical and problem-solving skills.

+ Strong organization and time management skills.


+ Occasional additional hours in the evening or weekends as necessitated by workload, project timelines, or meetings with global vendors and peers.


+ **Last Date to Apply for Job: June 18, 2021**

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Information & Business Tech

Posted: 2021-06-07 Expires: 2021-07-08
Sponsored by:
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Sr Associate, ServiceNow Release Lead

Tampa, FL 33602

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