1+ months

Sr Associate, Regional Process & Optimization, Dalian

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Pfizer's Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness. The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model. With an established community and evolving support model, Pfizer's Enabling Functions Hubs are dynamic and energizing places to work. Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions. Pfizer operates Enabling Functions Hubs in six strategic locations: Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica; Dublin, Ireland; Thessaloniki, Greece; and Dalian, China.

This role is part of the HR Core Services group responsible for designing, executing and administrating HR global processes related to the full employee lifecycle excluding recruitment. Additionally, the HR Core Services group is accountable for the delivery of HR Core services provided by IBM, our business process outsourcer.

**Why Patients Need You**

Pfizer's Colleague/ HR Shared Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo. In this position, reporting to the Sr. Manager, GBS HR, Core Services, Regional Process & Optimization, Dalian, you will design and optimize regional and local HR processes taking into consideration best practices, market differences and local requirements while collaborating with various markets within region and shared services colleagues within GBS HR, making work easier and faster, so we can deliver breakthroughs that change patients' lives.

**What you will achieve**

+ Design and optimize regional and local HR processes (ex: Benefits, Leave of Absence, Compensation, Separations, etc.) leveraging your deep understanding of key regional processes, best practices, local country specific nuances, considerations and legal requirements

+ Act as the first point of contact for, and takes ownership of, escalated cases pertaining to HR process-related issues in the region you support ensuring a timely and accurate resolution

+ Build strong relationships, and work in collaboration with, Enabling Functions Dalian Hub colleagues and internal HR stakeholders for timely resolution of escalated employee issues ensuring a consistent and effective colleague experience

+ Document processes and update existing documentation

+ Provide training as needed when optimizing processes

+ Initiate recommendations for process optimization, and, where applicable, drive continuous improvement projects with other members of the regional HR Core Services team

+ Conduct root cause analyses to identify opportunities to improve standardization and efficiency

**Must Have**

+ Bachelor's degree in Human Resources or Business or related field

+ Minimum 3 or more years of experience working in a shared services environment and/or a vendor management role

+ Excellent customer-oriented and continuous improvement mindset

+ Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization

+ Ability to understand complex HR processes across multiple markets and country specific nuances, considerations and legal requirements

+ Experience initiating and supporting continuous improvement activities with proven results

+ Ability to perform root cause analysis and resolve complex process-related issues

+ Ability to work independently and manage multiple priorities

+ Results-oriented with a strong drive to accomplish objectives and meet high standards

+ Sound professional judgment and persistence

+ A positive and infectious attitude

**Nice to have**

+ Experience as an HR generalist

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Human Resources

Posted: 2021-04-09 Expires: 2021-06-28
Sponsored by:
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