18 days old

Sr. Associate, Operations servicing

Bruno, MN 55712
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Tier 2 Service Assurance Network Engineer, responsible for handling customer calls, ticket and chats in support of AT&T Flexware and SDWAN products.

This engineer will work to resolve software, hardware, routing and transport issues in a 24/7 Tier2 network team.

Working with internal and external partners in resolving customer issues including managing and facilitating phone bridges and chats.

Responsible for handing customer escalations and expectations in a timely manner.


A strong understanding of Software Defined Networking

Strong networking skills including

o Routing Protocols (Ex, BGP, OSPF)

o Troubleshooting complex issues including routing, switching, QoS, VOIP

Working knowledge of Layer 2 switches, Load Balancers, Firewalls, Access Points, and wireless technology a plus

Working knowledge of transport including TDM and Ethernet

o Wireless LTE/5G a plus

Cisco Certification (CCNA, CCNP, CCIE a plus)

Strong knowledge of Unix and Unix commands in white box environment

Working knowledge of Juniper hardware and OS

o Juniper Certification (JNCIA a plus)

Working knowledge of SDWAN and understanding of vendor specific products (certifications a plus)

o Cisco Viptella SDWAN

o VMware SDWAN

o Silver Peak SDWAN

Strong communication skills, verbal and written

Ability to learn quickly with new technologies and vendor specific products


Working hours: 12 hours shifts (rotating shifts from 7am-7pm/7pm-7am CET), maximum 4 shifts in a row, 1 whole week off/ per month


Your future is calling. Apply today!
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-07-15 Expires: 2021-08-14
Sponsored by:
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Sr. Associate, Operations servicing

AT&T
Bruno, MN 55712

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