1+ months

SPA - Partner Manager - 182477

Singapore
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  • Job Code
    182477
\u003Cp\u003E\u003Cstrong style=\u0022font-size: 10.0pt;font-family: arial , helvetica , sans-serif;\u0022\u003EPartner Manager :\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EMNC Partner Manager provides dedicated operational support of all matters (balancing those demanded by our Clients) pertaining to the delivery of Partner services.\u003Cbr /\u003EAdditionally, the Partner Manager is responsible for ensure primary partner contact and main driver for operational performance and execution. Collaborating in areas for improvement and implement actions for continuous improvement and service excellence. Is responsible for timely and effective resolution of day to day service related case management issues.\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EAdministrative compliance of Partner obligations directly related to contractual agreements\u003C/li\u003E \u003Cli\u003EReview of Partner operations related management reporting dashboards\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EShould be able to formalize and structure work topics, work independently and take responsibility for the actions and deadlines under a defined business framework. \u003Cbr /\u003EKey is to reach objectives in a timely manner, by building strong relationships and trust with all parties involved.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EJob Responsibilities:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EGain Partner satisfaction in working with ADP Streamline through effective operational relationships\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EBuild relationships fostering effective and efficient cooperation in support of service delivery.\u003C/li\u003E \u003Cli\u003EAct as single point of contact with the designated senior contacts of the defined set of Partners\u003C/li\u003E \u003Cli\u003EEnsure that Partner complies with their contractual operational responsibilities within agreed timelines\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EManage the operational day to day relationship for a defined set of Partners\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ECoordinate and resolve all cases (and issues) escalated through the service delivery process related to the\u003C/li\u003E \u003Cli\u003EPartners scope of service including service performance, quality and compliance\u003C/li\u003E \u003Cli\u003ECollate all issues/requests for operational matters requiring support, coming from/to designated Partners\u003C/li\u003E \u003Cli\u003EParticipate in escalation calls and if necessary initiate a partner improvement plan\u003C/li\u003E \u003Cli\u003EReport any potential security incident immediately and follow up on agreed remediation actions\u003C/li\u003E \u003Cli\u003ECreate, update and close operational partner contacts and cases in the CRM in a timely manner\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003ETo control Partner performance through the execution of regular Service reviews with Partners\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ETo review, monitor and report quality, compliance and performance (KPI\u0027s)\u003C/li\u003E \u003Cli\u003ETo track business activities, support business forecasts \u0026 special events (e.g. EOY/ public holidays etc.)\u003C/li\u003E \u003Cli\u003ETo suggest ideas and action plans to improve the operational efficiency, performance and KPI\u0027s\u003C/li\u003E \u003Cli\u003ETo periodically reassess the Partners adherence to provision of service in line with 11 Pillars\u003C/li\u003E \u003Cli\u003ETo keep track of the main actions with partners and closure in a timely manner\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EBusiness allocation of new clients to set of designated partners\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EAllocate new clients (LOF) to the designated partners according the pre-defined business allocation rules\u003C/li\u003E \u003Cli\u003EPre-allocation of prospect clients coming as pre-sales requests from the Service Alignment team\u003C/li\u003E \u003Cli\u003EGive input to Exec. Relations about operational performance for the creation of business allocation rules\u003C/li\u003E \u003Cli\u003EEvaluate over threshold analysis for prospect clients and send final analysis to Executive Relations\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003ESupporting other functions as the key contact person for a designated set of partners\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ESupport the Service Alignment team with specific partner knowledge for documentation review and other specific\u0026nbsp;queries required for content or sales that could have a material impact on service delivery\u003C/li\u003E \u003Cli\u003ESupport in the preparation and execution of the yearly partner Workshops\u003C/li\u003E \u003Cli\u003ESupport Executive Relations in the preparation of the GSO audit and closure of audit action plan.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EOther Duties\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ETo act as back-up and support for other team members when necessary provide operational support to designated Executive Relations Managers as and when required.\u003C/li\u003E \u003Cli\u003EEscalate immediately any actual or potential non compliance.\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E
Posted: 2019-10-09 Expires: 2019-12-13

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SPA - Partner Manager - 182477

ADP
Singapore

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