1+ months

Social Worker Case Manager - LHI World Trade Center Program - La Crosse, WI Office

La Crosse, WI 54601
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At Optum, the mission is clear:  Help people live heathier lives and help make the health system work better for everyone.       


LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm)

We are currently seeking a Social Worker Case Manager, World Trade Center. This Social Worker Case Manager, World Trade Center will be responsible for supporting the Case Management department by identifying and utilizing resources to optimize member quality of life, working with a very diverse population of members of the World Trade Center (WTC) National Responder Health Program throughout the United States. Assist with department needs and daily social service requests.  Provide opportunities and tools for department staff to support members.   Build and develop relationships with professionals working with members in the national program as well as the New York program.  Possess the ability to shift focus rapidly and multitask while maintaining a professional demeanor to meet member and staff needs.  Work with individuals from various backgrounds including educational, socio-economical, and cultural.  Assess World Trade Center Members' responses on surveys and interviews telephonically to determine their current state of mental health. Educate on behavioral health treatment options and resources available within their World Trade Center benefits.

Primary Responsibilities:

  • Remain up to date with the contract requirements
  • Familiar with locating resources in communities across the country and territories
  • Maintain resources information for department staff
  • Provide information on and refer World Trade Center Members to their local agencies to assist with social benefits
  • Assist World Trade Center members in completion of forms (workers compensation, disability, etc.)
  • Prepare and assist with written case summaries
  • Develop and maintain relationships with the Social Workers and New York Program key personnel
  • Assist, as needed, with department tasks generally assigned to other department team members 
  • Assess World Trade Center Members' behavioral heatlh status
  • Educate World Trade Center Members on behavioral health treatment options and resources as appropriate
  • Handle Behavioral Health emergency situations that arise
  • Document telephonic interaction assessment in internal database (MedNet) as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Jobs Rated Reports for Social Worker

Posted: 2020-01-24 Expires: 2020-04-27

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Social Worker Case Manager - LHI World Trade Center Program - La Crosse, WI Office

UnitedHealth Group
La Crosse, WI 54601

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Social Worker
123rd2018 - Social Worker
Overall Rating: 123/220
Median Salary: $47,980

Work Environment
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