1+ months

SMA Customer Service Rep - Las Vegas, NV

Las Vegas, NV 89101
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  • Job Code
    891033
Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to complex issues.
 
Primary Responsibilities:
  • Answers a minimum of 75 calls per day resolving moderate to complex issues
  • Schedule and verify appointments in clinical information system
  • Verify and update patient demographic and insurance information
  • Send and receive tasks to Provider offices to assist patient with access to medical care
  • Receive and process expedite, stat and at - risk referral status
  • Extreme high volume data entry
  • Process and resolve expedited patient complaints
  • Review and processing of medication refills
  • Proactive response to inquiries from patients, providers, and internal medical personnel
  • This call center is open 7 days a week 7a-10. You must be able to work any shift, including weekends
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Posted: 2020-09-08 Expires: 2020-11-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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SMA Customer Service Rep - Las Vegas, NV

UnitedHealth Group
Las Vegas, NV 89101

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