8 days old

Lead Site Reliability Engineer (SRE)

Pfizer
Dublin, D04
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Applications will close23 June 2021.



**Lead Site Reliability Engineer (SRE) - Data Storage and Backup**



**PfizerGlobalShared ServicesHubinDublin, Ireland**



Are youexperiencedwithdigitaltechnologyandlooking for your next step within aworld classbusiness? Ifso,Pfizer has a permanent full-time opportunity for youin Ireland!



Your role will bepartofglobalDigitalEnterprisePlatforms & Security (EP&S) team.This team integrates and oversees Pfizer's global infrastructure; cloud services; information technology operations; cybersecurity, workforce platforms,standards,policiesandDigital riskmanagement.



Thisis anopportunity tojoin a teamthatinnovatesevery day on technologies in support of scientific discovery, breakthrough products, andessentialpartnershipsthathelp changepatients'lives.



**Role Summary**



Site Reliability Engineering (SRE) is a set of practices that take a software engineering approach to solving IT Operations problems. At Pfizer, we seek to apply an SRE approach to managing infrastructure operations, with a focus on:



+ Ensuring services are running smoothly, regularly reviewing operational health indicators to ensure delivery to defined service levels.



+ Analysing service data to identify improvement opportunities. Opportunities are assessed on their potential to remove manual effort ('toil'), improve service reliability and enhance customer experience.

+ Developing automation that will remove toil from the environment and deliver a more reliable, cost effective service to the company.



As Lead SRE you will typically spend up to 50% of your time on operations work, ensuring the daily health and performance of Data Storage and Backup services. The balance of your time will be spent on service improvement activities like automating routine tasks and improving monitoring systems.



**Role Responsibilities**



+ Act as focal point for the operation of the Data Storage and Backup service at Pfizer. Work to embed core principles and practices of Site Reliability Engineering for those services.

+ Continuously review operational indicators, ensuring that the service is meeting quality and reliability outcomes expected by its customers. Oversee the delivery of services by Managed Service Providers.

+ Analyse service data to identify service improvement opportunities. Maintain a backlog of prioritized opportunities. Pursue items in the backlog in an agile fashion, favouring rapid iteration and continuous delivery of work products.

+ Though the Lead SRE is not expected to have software development skills themselves, those skills would be an advantage. A shared development team will be available to work with the Lead SRE on automation development. The Lead SRE will ensure that any code is developed to agreed standards, aligned with other service areas, and released in a compliant manner.

+ Constantly evaluate cost of service delivery for service in question. As toil is removed, develop and implement recommendations for cost improvement through improved staffing models.

+ Assume a leadership role on major outages or planned events that impact the service. Work closely with Pfizer's Command Center to ensure processes are optimised for management of major events including proactive monitoring, escalation plans and troubleshooting guides.

+ Lead post-mortems for major events pertaining to the service. Coordinate reliability testing on services in scope.



*This role will not have Pfizer employee direct reports but will have a small number of contract reports. The role will be expected to lead a group of SRE resources, both Pfizer and third party in a matrixed fashion.



**Basic Qualifications**



+ Bachelor's degree in Computer Science or related technical field, or equivalent practical experience.

+ Embraces accountabilities and leads with intent. Includes the ability to effectively lead others more senior than them, and/or not directly on the same team.

+ Familiarity with (or proven ability to rapidly learn) enterprise storage concepts and technologies.

+ Strong data literacy and analytical ability. Must be able to aggregate data from different sources, derive insights and communicate actionable information.

+ Proven ability to build and improve processes and workflows. Sharp focus on removing toil (manual effort) through process re-design and automation.

+ Exposure to agile ways of working or demonstrated aptitudes that mean they would be effective in such a paradigm. These include a bias toward action and the discipline to do the day-to-day with excellence (examples: facilitate stand-ups, review health indicators, maintain backlog).

+ Understanding of software development concepts and standards a distinct advantage, or a proven ability to rapidly learn such concepts.

+ Able to communicate in a succinct, accurate and timely fashion. Ability to effectively communicate technical concepts to business recipients.

+ Experience of working in a regulated environment.



**What We Offer**



Permanent positionwithCompetitiveSalaryplus BonusSchemes,Healthcarefor you & your family, Pension &SharePurchaseScheme,Long term Income Protection, Life Assurance, Bi-Annual Medical and TuitionAssistance,andCompetitiveAnnual Leave.



Pfizer's Global Shared Services hub inIrelandisatthe heart of Dublin City'sinnovationdistrict"SiliconDocks"with ready access to public transport.



**Our Culture**



Our CultureinPfizerishugely important to us. We recognize that people are the cornerstone of Pfizer's success. We embrace career development & colleague engagement. As a team, together we runourbusiness,soyour input andexpertiseareessentialto oursuccess!Weare proud of our ongoing efforts to foster diversity & inclusion to ensure all colleagues have the freedom to be who they are and to bring their whole self to work.



Our culture is founded on the pillarsofEquity, Joy, Courageand Excellence.



**In order tobe considered for this position you need to be legally eligible to work in Ireland for the length of a permanent contract**



Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.



Pfizer Global Business Services is passionate about building a diverse work environment where all employees feel respected in their uniqueness. We are proud of our ongoing efforts to foster diversity & inclusion to ensure all colleagues have the freedom to be who they are and to bring their whole self to work. Together, we continue to build a culture that encourages,supportsand empowers our employees.



\#LI-PFE



**Additional Information**



+ In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland.

+ Please note there is no relocation support available for this position



**How to apply**



+ Make a difference today, all suitable candidates should apply with CV below. We are looking forward to hearing from you!



Purpose



**Breakthroughs that change patients' lives** ... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.



Digital Transformation Strategy



One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.



Equal Employment Opportunity



We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.



Information & Business Tech
Posted: 2021-06-11 Expires: 2021-07-17
Sponsored by:
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Lead Site Reliability Engineer (SRE)

Pfizer
Dublin, D04

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