11 days old

Showroom Consultant - Design Center

San Diego, CA 92101
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Design Center\u0027s Showroom Consultant will greet both walk-in and appointment customers warmly. They will seek to understand the customer\u0026rsquo;s project goals such as design style, timelines and budget as well as help the customer understand the design and install process to properly set customer expectations. Associates in this position provide fast, friendly service to clients and are responsible for assessing their needs and providing assistance, and take notes and document key information about the customer\u0026rsquo;s project. They know how to greet, qualify, recommend and close every customer for a site analysis (measure) and know how to follow up as necessary. They maintain the condition and appearance of assigned areas, and ensure that areas are clean, shoppable, and safe. They will also maintain a professional relationship with internal and external partners. They must possess strong communication, teamwork, and organizational skills, enabling them to work with their team to process a customer transaction from pre-qualification to site analysis, ensuring the highest level of customer satisfaction possible. \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 40% - Actively greet walk-in and appointment project customers; seek to understand their goals such as look, budget and timelines; Answer customer questions on the products and services offered at the HDDC and sets expectations around design and install process; Assists with keeping product showroom in excellent appearance; Follows up with clients via telephone when appropriate; Resolves client complaints or involves the appropriate manager to ensure customer satisfaction \u003Cbr /\u003E \u003Cbr /\u003E 55% - Explain the benefits of purchasing their project through the HDDC; Educates customers during the selling process (e.g., answer questions, elaborates on features, benefits, costs); Set expectations for customers by presenting examples of typical timelines and budgets; Assist the customer with building a project budget framework, and ensure customers is aware of THD credit options; Encourages customers to purchase a site analysis, the next step in the design and project selling process; Stays abreast of daily, weekly, monthly sales reports \u003Cbr /\u003E \u003Cbr /\u003E 5% - Proactively seeks knowledge on all products and services, and design trends related to kitchen and bath; Routinely develops skills in related areas of expertise \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to HDDC Front Office Supervisor \u003Cbr /\u003E This position has 0 Direct Reports \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003Cbr /\u003E No travel required\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E1\u002B years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E - Working knowledge of Microsoft Office Suite \u003Cbr /\u003E - Demonstrated ability to collaborate and work effectively with cross-functional teams \u003Cbr /\u003E - 1\u002B years of Specialty Retail, Interior Design or Kitchen \u0026 Bath Design (NKBA Certification is NOT required) \u003Cbr /\u003E - Ability to work in a fast-paced environment\u003Cbr /\u003E - Strong verbal and written communication skills \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E - Action Oriented \u003Cbr /\u003E - Nimble Learning \u003Cbr /\u003E - Collaborates \u003Cbr /\u003E - Instills Trust \u003Cbr /\u003E - Situational Adaptability \u003Cbr /\u003E - Communicates Effectively \u003Cbr /\u003E - Customer Focus \u003Cbr /\u003E - Drives Results\u003C/div\u003E
Posted: 2020-11-17 Expires: 2020-12-25
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Showroom Consultant - Design Center

Home Depot
San Diego, CA 92101

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