18 days old

Services Operations Specialist

Cisco Systems Inc.
Poland, NY 14747
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Services Operations Specialist



Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Ciscos Network Services Business Group, and is a foundational component of Ciscos growing Observability business.



About the role

Youll be working directly with the ThousandEyes Professional Services business owners to help facilitate smooth business functions. Youll be responsible for coordinating communication between the business and field teams - project managers, account team representatives, and channel partners. Youll need to understand the professional services offerings, how theyre delivered, sales motions, and use case requirements. Youll help the professional services engineers to deliver the projects in a timely manner.  Youll have the opportunity to create field facing collateral about the services business and present it to key stakeholders. 

Responsibilities:

  • Act as a central point of contact between professional services and project management teams within the region.

  • Facilitate communication between services engineers and field teams.

  • Plan, schedule, and facilitate meetings across the business.

  • Drive team insights through creating and managing project engagement reports. 

  • Help the sales field teams understand the professional services offerings, ordering, and delivery flows.

  • Provide general administrative support to the management teams.

  • Manage multiple projects concurrently. 

  • Build deep domain expertise, business knowledge and understanding of different operating models

  • Work with Cross functional teams and manage across different reporting chains



About you 

  • Must have administrative experience in participating as a key member in a cross-functional team and/or international projects or programs

  • Ability to work in matrix organisations, prioritise what is meaningful to business

  • Excellent time management skills and ability to multitask and prioritize work.

  • Attention to detail and problem solving skills.

  • Excellent written & verbal communication.

  • Proficient in English, both verbal and written. 

  • Strong organizational and planning skills.

  • Proficient in MS Office and Salesforce.


Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.



Passionate about enabling a consistently excellent customer experience.
Dedicated to champion the customer problem until the resolution path is
identified
Excellent verbal and written communication skills. Heavy focus on using data
to articulate messages
The ability to work effectively in a remote or virtual team environment
Excellent presentation skills coupled with a strong leadership presence
Initiative and desire to learn new skills/technologies and remain up-to-date
with the latest trends; real passion for problem-solving
Ability to work in matrix organizations, prioritize what is meaningful to
business
Excellent time management skills and ability to multitask and prioritize work.
Proficient in English, both verbal and written
Strong organizational and planning skills
Proficient in MS Office and Salesforce
Responsibilities
Coordination - Act as a central point of contact between professional services
and project management teams within the region.
Communication - Facilitate communication between services engineers and
field teams.
Organize - Plan, schedule, and facilitate meetings across the business.
Reporting - Drive team insights through creating and managing project
engagement reports.
Sales Interface - Help the sales field teams understand the professional
services offerings, ordering, and delivery flows.
Administration - Provide general administrative support to the management
teams.
Project Management - Manage multiple projects concurrently.
Expertise - Build deep domain expertise, business knowledge and
understanding of different operating models
Cross functional - Work with Cross functional teams and manage across
different reporting chains
Special projects as assigned
Posted: 2021-06-04 Expires: 2021-07-05
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Services Operations Specialist

Cisco Systems Inc.
Poland, NY 14747
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