1+ months

Services Manager

Cisco Systems Inc.
Southfield, MI 48076
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In this key executive level role, you will transform our customer engagements with by advising and collaborating on network and IT outcomes. You will be accountable for ensuring delivery excellence and customer growth through your ability to develop a trusted advisor relationship with senior clients.

Midwest Atlantic AS Delivery is seeking a consultative and motivated ServicesManagerto inspire a diverse, cross-functional team to achieve delivery excellence and profitable revenue growth in our Services organization.

You will also develop consulting service and client delivery staff including providing direction and support on client deliverables, providing quality assurance, and coaching and mentoring on communication and client interaction. In this role, you are willing to travel 50% of the time to support client engagements and client business development activities.

Essential Job Responsibilities Include:

  • Client Relationships - Lead the global service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities
  • Influence customer level services strategy, in conjunction with customer sales leadership
  • Manage customer level profitability - identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, lead projects successfully while meeting revenue and cost budgets
  • Achieve at-sold margin for foundational offerings
  • Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery
  • Capture and articulate value with key stakeholders
  • Implement industry leading practices (e.g. ITIL Incident Management) around service delivery
  • Measure relevant key performance indicators (e.g. SLAs, availability)
  • Adopt and leverage Cisco best practices around tools, automation, workflows, and process to ensure successful delivery to customers - standardize and replicate where appropriate
  • Successfully engage and manage partner capabilities and resources as part of the customer experience
  • Highlight greater importance around - booking, revenue, margin as a measure of success
  • Actively connect internal parties across the organisation to find optimal solutions for our customers
  • Works with internal parties to develop opportunities from innovation leads on the accounts.

Who You'll Work With

Working with top-notch executives and IT talent in our Global Enterprise Segment, you will partner with Ciscos brightest talent in services, sales, operations and engineering working on innovative solutions Cisco is taking to market forour Enterprisecustomers.

Who You Are

You are an Executive Services General Manager -- preferably 10-15 years. You have experience in a global vertical industry role developing strategic opportunities; contributing to the global vertical practice and interacting with similar colleagues in other theaters around the globe through engagement participation and knowledge sharing.

You are a self-starter who has always wanted to be in the middle of ensuring customers are adopting and receiving the best value for the Services they have purchased, and when you see challenges, you naturally find opportunities to help a customer enhance and grow their business through new services solutions. You like to stretch your capabilities and positively disrupt the environment you are in. You have a keen ability to communicate the strategic value Cisco Services bring to our customers, and can share that at all customer levels and with our sales organization. Translating between customer requirements and services opportunities is a natural communication style.

Additional Skills Required:

  • Knowledge of current industry issues and experience with developing solutions that drive business impact and include technology enablement and competition.
  • Cross-Functional Collaboration. Leverages resources across Cisco, partners, consultants and the customer to drive success
  • Executive Relationship Management & Presence. Achieving results in a fast-changing environment, through influence and communication at the most senior levels in an organization
  • Relationship Management. Demonstrated focus on building and handling key customer and Cisco relationships to help drive greater customer intimacy and business alignment.
  • Business and Financial Acumen. Knowledge, insight and understanding of business concepts, tools and processes for making sound decisions. Strong P&L Management
  • Operational Excellence. Achieving Operational Excellence in service delivery execution and management of account level profitability. Ability to lead multiple projects and senior partners concurrently. Experience deploying consulting methodology and project management.
  • Innovation. Keep innovative thought processes and ideas in the forefront of service delivery execution and service solutions.

Minimum Requirements:

  • Requires BA/BS or equivalent plus 10-20 years related experience. MBA preferred.
  • Prior consulting or solutions experience.
  • Prior experience in sales or business development

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything - people, process, data and things - and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Posted: 2019-10-07 Expires: 2019-12-07

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Services Manager

Cisco Systems Inc.
Southfield, MI 48076
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