28 days old

Services Manager

Cisco Systems Inc.
Chicago, IL 60602
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What You'll Do

In this role you will lead the Delivery team and work with Sales executives to lead and grow the services business in Global enterprise accounts (CGEM). Influences the customer in the assessment, planning and management of related projects. You will coordinate a team comprised of Engineers, Operations Managers, Project Managers and Architects to provide delivery with operational excellence to our key customers. You are the single point of ownership and accountability for all Cisco service delivery related activities. You will Manage Portfolios, and big projects from start to completion including the resolution of raised project issues. Responsible for the management of Large Accounts covering Project/Portfolio Budget, Margins and completion within given timelines.

Other Responsibilities Include

  • You will lead customer level profitability - identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, lead projects successfully while meeting revenue and cost budgets
  • You will improve customer loyalty and satisfaction with key customer partners by driving value in service delivery activities
  • You will also build, develop, and lead direct and matrix teams for customer execution. Embrace Cisco's People Deal by building opportunities and growth for your team.
  • Works with the Program Management Community to further develop the PM/PGM role, processes and operations.

Who You'll Work With

Working with top-notch executives and IT talent in our Global Enterprise Segment, you will partner with Ciscos brightest talent in services, sales, operations and engineering working on innovative solutions Cisco is taking to market for our Enterprise customers.

Who You Are

You are an Executive Services General Manager -- preferably 10-15 years. You have experience in a global vertical industry role developing strategic opportunities; contributing to the global vertical practice and interacting with similar colleagues in other theaters around the globe through engagement participation and knowledge sharing. You are a self-starter who has always wanted to be in the middle of ensuring customers are adopting and receiving the best value for the Services they have purchased, and when you see challenges, you naturally find opportunities to help a customer enhance and grow their business through new services solutions. You like to stretch your capabilities and positively disrupt the environment you are in. You have a keen ability to communicate the strategic value Cisco Services bring to our customers and can share that at all customer levels and with our sales organization. Translating between customer requirements and services opportunities is a natural communication style.

Additional Skills Required

  • Knowledge of current industry issues and experience with developing solutions that drive business impact and include technology enablement and competition.
  • Cross-Functional Collaboration.
    • Leverages resources across Cisco, partners, consultants and the customer to drive success Executive Relationship Management & Presence.
    • Achieving results in a fast-changing environment, through influence and communication at the most senior levels in an organization
  • Relationship Management.
    • Demonstrated focus on building and handling key customer and Cisco relationships to help drive greater customer intimacy and business alignment.
  • Business and Financial Acumen.
    • Knowledge, insight and understanding of business concepts, tools and processes for making sound decisions. Strong P&L Management
  • Operational Excellence.
    • Achieving Operational Excellence in service delivery execution and management of account level profitability.
    • Ability to lead multiple projects and senior partners concurrently.
    • Experience deploying consulting methodology and project management.
  • Innovation.
    • Keep innovative thought processes and ideas in the forefront of service delivery execution and service solutions.

Minimum Requirements

  • Requires BA/BS or equivalent plus 10-20 years related experience.
  • MBA preferred.
  • Prior consulting or solutions experience.
  • Prior experience in sales or business development

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

 Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Posted: 2020-03-11 Expires: 2020-04-11
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Services Manager

Cisco Systems Inc.
Chicago, IL 60602
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