4 days old


Cisco Systems Inc.
Brazil, IN 47834
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What You'll Do

LatAm Customer Experience is seeking a consultative and experienced Services Manager to inspire a diverse, cross-functional team to support delivery excellence and profitable revenue growth.You will provide direction and support on client deliverables, quality assurance, and coaching/mentoring on services solutions and client interaction.

Essential Job Responsibilities Include:

Own successful customer delivery, quality and realization of customer outcomes

Manage delivery risks, issues, escalations and fine-tune project and program execution

Align and scale customer experience delivery resources to enable business priorities.

Responsible for executing upon customer contract to achieve customer objectives

Identify opportunities for portfolio delivery expansion and efficiency gains.

Promote and drive global delivery through global centers

Responsible for Professional Services revenue growth, new deal development

Who You'll Work With

Working with top notch executive and IT talent in our industry, you will partner with Ciscos brightest talent in Customer Experience, sales, operations and engineering working on the bleeding edge solutions Cisco is taking to market.

Who You Are

You are a Services Manager with strong experience in the IT industry -- preferably 10-15 years. You have excellent knowledge of the Telecom and IT business landscape.In your previous roles, you worked developing strategic opportunities; contributing to the global vertical practice and interacting with similar colleagues in other theaters around the globe through engagement participation and knowledge sharing.

You are a self-starter who has always wanted to be in the middle of ensuring customers are adopting and receiving the best value for the Services they have purchased, and when you see challenges, you naturally find opportunities to help a customer enhance and grow their business through new services solutions. You like to stretch your capabilities and positively disrupt the environment you are in. You have a keen ability to communicate the strategic value Cisco Services bring to our customers and can share that at all customer levels and with our sales organization.Translating between customer requirements and services opportunities is a natural communication style.

Additional Skills Required:

Cross-Functional Collaboration. Leverages resources across the company, partners, consultants and the customer to drive success

Executive Relationship Management & Presence. Achieving results in a fast-changing environment, through influence and communication at the most senior levels in an organization

Relationship Management. Demonstrated focus on building and managing key customer and Cisco relationships to help drive greater customer intimacy and business alignment.

Business and Financial Acumen. Knowledge, insight and understanding of business concepts, tools and processes for making sound decisions. Strong P&L Management

Operational Excellence. Achieving Operational Excellence in service delivery execution and management of account level profitability. Ability to manage multiple projects and senior partners concurrently. Experience deploying consulting methodology and project management.

Innovation. Keep innovative thought processes and ideas in the forefront of service delivery execution and service solutions

Minimum Requirements:

Requires technical BA/BS with +10 years related services delivery experience. MBA desirable.

Full business English proficiency required.

You must have availability to visit customers in their premises any working day of the week.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2021-06-11 Expires: 2021-07-12
Sponsored by:
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Cisco Systems Inc.
Brazil, IN 47834
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