1+ months

SERVICES LICENSE MANAGER \u2013 \u0026nbsp;MASTER TRADESMAN NEEDED (PLUMBER / ELECTRICIAN / HVAC)

Allentown, PA 18101
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE:\u003C/strong\u003E\u003Cp\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003E\u003Cem\u003E\u003Cstrong\u003EMaster License Preferred! \u0026nbsp;\u003C/strong\u003E\u003C/em\u003E\u003C/span\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003C/p\u003EEnsures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EResponsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business\u003C/li\u003E\u003Cli\u003EResponsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.\u003C/li\u003E\u003Cli\u003EPerform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.\u003C/li\u003E\u003Cli\u003EPrimary decision-maker regarding resolution of customer complaints related to THD Services installations, inlcuding authority to approve customer satisfaction mark-downs up to $1,000.\u003C/li\u003E\u003Cli\u003EMeet with state and local officials and/or trade groups to discuss and/or resolve compliance issues\u003C/li\u003E\u003Cli\u003EPerform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ETypically reports to Director National Services\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ENo associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003Cstrong\u003EAdditional Environmental Job Requirements: \u003Cbr /\u003E \u003C/strong\u003ETypically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. \u003Cbr /\u003E Typically requires overnight travel more than 50% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E6 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EStrong relationships with state and local regulatory agencies and/or trade organizations.\u003C/li\u003E\u003Cli\u003EBachelors Degree\u003C/li\u003E\u003Cli\u003EIntermediate skill in Microsoft Office Suite.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EAbility to pass any state/county/city regulated trade exams within a specified region\u003C/li\u003E\u003Cli\u003EAbility to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement\u003C/li\u003E\u003Cli\u003EEffective interpersonal skills as evidenced by the ability to develop relationships and perusade others to resolve problems, change people\u0027s minds and directly produce customer satisfaction.\u003C/li\u003E\u003Cli\u003EAbility to perform data analysis and derive meaningful conclusions.\u003C/li\u003E\u003Cli\u003EAbility to develop and implement process improvements and resolve complex issues\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2019-11-07 Expires: 2019-12-12

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SERVICES LICENSE MANAGER \u2013 \u0026nbsp;MASTER TRADESMAN NEEDED (PLUMBER / ELECTRICIAN / HVAC)

Home Depot
Allentown, PA 18101

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