13 hours

Services Delivery Manager

Washington, DC 20004
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Business Group Highlights

Intelligence

The Intelligence group provides high-end systems engineering and integration products and services, data analytics and software development to national and military intelligence customers. Serving federal agencies and the Intelligence Community for more than 50 years, the Intelligence group helps our clients meet their mission needs by providing trusted advisors, leading-edge technologies, and innovative solutions.

Responsibilities

The Services Delivery Manager will directly manage the operational delivery of infrastructure services for assigned service domains, including service delivery, service level monitoring and reporting, problem management, capacity planning, service request management, and relationship management. Services support include Service Operational Specifications; Service Level Management; Service Availability Management; Service Continuity Management; data backup and disaster recovery planning and management. The Services Deliver Manager will exercise management authority over the service delivery team directly supporting the government client.

Specific Responsibilities include:

- Plan, implement, and track initiatives to drive continuous service reliability, and demonstrate process improvement through metrics for assigned service domains.

- Collaborate with application development and application maintenance teams to ensure the timely and effective delivery of supporting infrastructure services for new applications and enhancements supported by service level indicators.

- Support the identification, prioritization, and business justification for infrastructure service enhancements or extensions supported by service level indicators.

- Participate in the planning and execution of operational and management level governance for assigned service domains.

- Manage the development, submission, approval, and execution of service requests for assigned service domains to ensure timely provisioning and delivery of services.

- Serve as the single point contact for any functional question both by government client and development team.

Qualifications

Required Qualifications:

  1. A minimum of TS security clearance with SCI eligibility.
  2. Bachelor's w/ 12-15 yrs. experience, Master's w/ 10-13 yrs. experience, Or related equivalent experience w/o degree
  3. Any Cloud-related Professional certification(s): [e.g., i. Professional Cloud Solutions Architect (PCSA) ii. AWS Solutions Architect (Professional)], iii. AWS Certified Cloud Practitioner, iv. AWS Certified SysOps Administrator (Associate), v. AWS Certified DevOps Engineer (Professional), vi. AWS Certified Big Data (Specialty)]

Experience leading a distributed cross-functional mission and information technology implementation team

  1. DIA systems experience [e.g., Machine-Assisted Analytic Rapid-Repository System (MARS), Generic Area Limitations Environment (GALE), Functional Intelligence System of Hierarchical Networks (FISHNet), FounDRI, Event Data, Defense Economics Database, Object Based Production (OBP), Activity Based Intelligence (ABI), IC Information Technology Enterprise (ICITE)]
  2. Experience leading a distributed cross-functional mission and information technology implementation team.

Desired Qualifications:

  1. STEM degree (e.g., computer science, management information systems, systems engineering).
  2. Experience using Agile systems implementation methodologies.
  3. Possess service oriented and customer focused job experience
  4. Have excellent project management skills particularly in the areas of planning and risk management.

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2020-03-30 Expires: 2020-04-29

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Services Delivery Manager

Perspecta
Washington, DC 20004

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