1+ months

ServiceNow Reporting Analyst - Telecommute - 918216

Schaumburg, IL 60193 Work Remotely
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  • Job Code
    918216

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doingyour life's best work.(sm)

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Were seeking a ServiceNow Reporting Analyst to join our team in support of a mission critical application serving OptumRx. In this role, youll work in a fast-paced Agile environment administering and supporting a ServiceNow instance to meet the unique business needs of our users. Along the way you will learn new skills, develop an understanding of our PBM business and deliver value to our customers.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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Primary Responsibilities:

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  • Engage with internal customers to understand their ServiceNow reporting needs and recommend solutions
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  • Create ServiceNow reports, schedules and dashboards per requirements
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  • Translate complex requirements into clear and concise testing scenarios
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  • Develop detailed test cases/test scripts for testing needs
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  • Execute test cases/scenarios
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  • Perform test data conditioning, functional testing, regression testing and testing validation.
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  • Create, prepare and implement system quality assurance reviews
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  • Support Automation efforts
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  • Monitor and work incident tickets as required
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  • Participate in the daily scrum meeting and other related Agile ceremonies
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  • Proactively identify and communicate issues as they arise
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  • Supporting scheduled monthly software releases
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  • Maintain operational, configuration, or other processes
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  • Answering technical queries and assisting users
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  • Troubleshooting any reported problems
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  • Effectively communicating both verbally and in writing
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  • Work productively and effectively with minimal oversight
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • 3+ years of creating and maintaining ServiceNow reports, developing dashboards and helping users understand data and patterns
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  • 3+ years IT quality assurance and systems/application testing experience
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  • 2+ years of experience with Agile Scrum methodology
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  • Solid knowledge of QA methodology and tools, with demonstrated experience in a Quality role
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  • If you need to enter a work site for any reason, you will berequiredto screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Proven ability to develop and build effective partnerships and relationships, collaborating and influencing broadly and at multiple levels in the organization
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  • Ability to present technical information in a way that non-technical management and staff will understand
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  • Solid communication skills - verbal and written
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  • Demonstrated ability to self-direct with minimal direction
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  • Solidanalytical, problem solving and systems thinking abilities
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  • A passion for and commitment to a consumer and client driven culture
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Careers with OptumRx. Were one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here youll fill far more than prescriptions. As a member of one of our pharmacy teams, youre empowered to be your best and do whatever it takes to help each customer. Youll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. Theres no better place to help people live healthier lives while doing your lifes best work.(sm)

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Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords:ServiceNow Reporting Analyst, Reporting Analyst, Business Systems Analyst, Quality Assurance, QA, PBM, Agile, Scrum Master, Agile Scrum Methodology, ServiceNow Proficient, ServiceNow Expert, ServiceNow Reporting, Pharmacy, OptumRx, HealthCare, Health care, telecommute

Posted: 2021-03-12 Expires: 2021-05-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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ServiceNow Reporting Analyst - Telecommute - 918216

UnitedHealth Group
Schaumburg, IL 60193

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