5 days old

Service Sales Executive, GES South

Cisco Systems Inc.
Richardson, TX 75080
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What you will do

You will manage all aspects of the customer account with respect to service deal transactions at some of Cisco's most critical enterprise customers. As part of that management, you will:

  • Drive the execution of customer facing activities to conclusion in a quality and timely manor
  • Manage service pricing and margins according to agreed upon terms
  • Coordinate with cross-functional teams
  • Sell solutions based on current and new portfolio of service offer
  • Understand and effectively navigating customers' and partners' procurement process
  • Build relationships with customers and partners in positions that directly or indirectly influence the procurement process
  • Properly qualifying opportunities to ensure optimization of Cisco resources
  • Drive new multiyear services contracts and high attach rate in your assigned customers
  • Follow standardized and optimized sales processes
  • Utilize extended services team resources and tools, as appropriate based on defined engagement models, throughout the sell cycle, including SSA's, Proposal and SOW teams, Cisco Consulting, Field and Practice Delivery. Plan and prioritize sales activities and customer/prospect contact towards achieving business objectives
  • Effectively manage personal time and productivity
  • Collaborate with teams across BU's to create and manage account plans using all relevant data (renewals, new product funnel, potential upgrades and end-of-support situations)
  • Maintain and develop existing and new customer relationships through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
  • Respond to and follow-up sales inquiries using appropriate methods
  • Supervise and report on market and competitor activities and provide relevant reports and information
  • Communicate, liaise, and negotiate internally and externally to facilitate the development of profitable business and sustainable relationships
  • Attend and present at external customer meetings and internal meetings with other company functions vital to perform duties and aid business development



Who You'll Work With

This position centers around account management and requires relationships with a diverse group of internal and external personnel in order to see opportunities and ensure deals are completed accurately and in a timely manner. You will work with skilled account management and specialist sales teams, as well as delivery teams responsible for the successful customer outcomes.


Who You Are

You will apply knowledge of sales growth, market drivers, key customer business drivers, and opportunities to do strategic account planning; establishing, prioritizing, executing. You drive a course of action to accomplish broad account objectives and sales strategies, using knowledge to identify and cultivate future sales opportunities to build a strong pipeline.

  • You build Influential Relationships: Working collaboratively with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.
  • You Focus on Customers: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues efficiently and in a professional manner; taking responsibility for customer satisfaction and loyalty.
  • You Lead Negotiations: Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.
  • You have CXO Relevancy: Adding value by proactively identifying business opportunities for the customer/partner, conveying a firm understanding of the customer's/partner's business and political drivers, displaying executive presence by building rapport and credibility; effectively influencing other people to accept a solution; clearly connecting solutions to business needs.
  • You Think Creatively: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences.


Our minimum requirements for this role:

  • BA degree - MBA or graduate degree preferred.
  • 5+ years of industry experience.



Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Posted: 2021-06-09 Expires: 2021-07-10
Sponsored by:
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Service Sales Executive, GES South

Cisco Systems Inc.
Richardson, TX 75080
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