30 days old

Service Response Center Manager 1

Woodstock, IL 60098
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Unit Description

Sodexo is seeking a Service Response Manager (Call Center) Manager 1 to support our At Your Request (AYR) patient meal service response program at Northwestern Medicine Woodstock, located in Woodstock, IL.  The Northwestern Medicine is comprised of three hospitals located in McHenry, Huntley and Woodstock, IL. 


Services Response Manager 1 responsibilities include: 

  • Overseeing the patient meal services call center and ensuring all requests are dispatched and responded to in a timely manner
  • Instilling a Hospitality Culture to Ensure an Excellent Patient Experience
  • Providing front-line Customer Service Training
  • Maintaining best in Class Patient Satisfaction Scores for our At Your Request (AYR) patient meal service
  • Utilizing HealthTouch software functionality, data and analytical reporting
  • Recognizing and developing talented front-line staff 

The ideal candidate will have:

  • Knowledge and/or experience with AYR kitchen processes
  • Strong employee engagement and conflict resolution skills
  • Ability to multi-task and prioritize in a high-volume call center
  • Experience utilizing HealthTouch software functionality, data and analytical reporting
  • Healthcare experience or a Nutrition Education Background preferred

Careers in Healthcare:


Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexos unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within. 


Working for Sodexo:


How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee. 


We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance \u2026 every day.  


Apply Today!


Position Summary

Manages response center services in a call center environment at an account by ensuring requests are dispatched and responded to in a timely manner.Key Duties-Manages operations and staff of the service response center by fulfilling contractual obligations.-Ensures requests are dispatched and responded to in a timely manner and that appropriate equipment and resources are available. -Identifies and sets-up new service providers, views and approves work orders, proposals, and invoices. -Runs financial and call volume reports.-Meet with client contacts to develop service improvements.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience       Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2020-04-30 Expires: 2020-05-31
Sponsored by:
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Service Response Center Manager 1

Woodstock, IL 60098

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