1+ months

Service Reliability and Analytics Specialist

Plano, TX 75074
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Auto req ID: 235606BR

Job Description

Service Reliability and Analytics Specialist

This position will be responsible for partnering with the PFNA CIO team and the Global Service Reliability team to define and develop the service reliability practice for the PFNA sector. In addition, they will be accountable for the identification and representation of PFNA data analytic requirements for all ITSM practices (Incident, problem, change, release, etc.) and responsible for the development and visualization of any sector-specific ITSM analytics. They will also be responsible identifying problem trends to feed the PFNA I&O service improvement plans.

  • Partner directly with the PFNA SRE Sr. Director to identify, define, and represent all infrastructure requirements and ensure the integration of those requirements into the Global SRE dashboards and roadmaps.
  • Primary lead representative for PFNA I&O into the development of the Global Operations Command Center; Will be responsible to identifying, documenting, and incorporating PFNA CIO requirements into the GOCC.
  • Ownership and development of all PFNA I&O reporting including the development of the next generation of the PFNA weekly/monthly metrics for the PFNA CIO leadership team and subsequently PFNA Excomm.
  • Provide analytic insights from Incident and change metrics to feed and prioritize the PFNA Service Improvement program.




  • Bachelors degree in IT or similar area

  • 5+ years of reporting technology skills (i.e. Tableau, Power BI, Business Objects, etc.)
  • 4+ years of Project management skills
  • Strong visualization skills
  • Strong verbal & written communication skills for driving & aligning on key technical decisions and ability to tailor communications to different audiences
  • Strong analytical, teamwork and problem-solving skills
  • Solid ability to work through managed service providers

Relocation Eligible: Not Eligible for Relocation
Job Type: Regular

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy

Please view our Pay Transparency Statement","street_address":"United States - TX - Plano - 5600 Headquarters Dr - 75024-5838","city":"Plano","state":"Texas
Posted: 2021-04-23 Expires: 2021-06-25

Performance with Purpose

Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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Service Reliability and Analytics Specialist

PepsiCo Inc.
Plano, TX 75074

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