2 days old

Service Provider Relation Lead

San Antonio, TX 78205
Apply Now
Apply on the Company Site
Business Group Highlights

Health

The Health group provides solutions to help government healthcare agencies lower administrative costs, reduce fraud and abuse, and improve the quality of services for individuals. We also provide analytics that combine clinical knowledge with big data technology and techniques to transform petabytes of data into meaningful solutions for our customers.


Responsibilities

This role will serve as part of the operations team helping to modernize and sustain the Defense Health Agencys IT infrastructure to provide a standardized, robust, and highly available global infrastructure and enterprise core services. This position lies in the integration layer of the Service Integration and Management (SIAM) model, overseeing the operations and sustainment of the enterprise supporting military and civilian government end-users worldwide. The Service Provider Relation Lead will help plan the transition of 600+ military treatment facilities into Service Provider roles, assisting with the adoption of this complex organizational change.
Specifically, this role leads the Integrated Service Provider Management functions for the enterprise and has primary relationships with the various Integrated Service Providers. This role facilitates and coordinated the development of Operating Level Agreements (OLAs) across the Integrated Service Providers.
Responsibilities
Understand the military health care business and the impact of the ecosystem on its ability to succeed
Support the organizational change initiatives required to transition the customers operations to the commercial-based SIAM ecosystem model
Manage the transition and design of the SIAM organization to an operational state, including any required staffing, processes, and strategic direction
Oversee the SIAM Service Management Practices including Integrated Service Provider Management
Optimize the overall operation of the ecosystem services, managed service providers, and processes to create and increase value for the customer
Collaborate with other ecosystem support functions such as Integrated Operations, and the Integrated Service Center to manage the cross-functional processes required for seamless service delivery
Support the CSI program through identification and implementation of opportunities to improve service performance
Develop relationships with service providers and support the delivery of integrated services across the enterprise.
Integrate the practices of service providers, customers, and vendors where the practices interact.
Lead the coordination of activities across all functions and organizations, including integrated service providers, customers, and authorized vendors that provide services to the enterprise
Facilitate and coordinate information exchanges between and among the Integrator, service providers, customers, and vendors to improve the execution of the integrated environment responsibilities and SLAs.
Establish OLAs with service providers
Collect and report service levels and key measurement details from service providers
Coordinate service provider involvement in the portfolio of projects
Directly support the Program Manager and Deputy to ensure that all SIAM programmatic level responsibilities (e. g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner
Manage teams with well-defined scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
Manage team and individual performance
Resolve/monitor customer escalations as appropriate
Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.


Qualifications

Requires 5 to 8 years with BS/BA or 3 to 5 years with MS/MA or 0 to 2 years with PhD.

Qualifications
Previous experience DHA or DOD performance and quality requirements
Previous experience creating and managing OLAs for service providers
Proven experience coordinating and facilitating communications between the integrator and service providers in a SIAM model
Have a strong analytic ability to evaluate programmatic data, resolve inconsistencies, identify opportunities for improvement, and propose solutions
Leader in IT Operations implementation and delivery
Familiarity with MSI and SIAM operations and how delivery interacts
Familiarity with IT Service Management toolsets such as ServiceNow and Remedy
Minimum of 3 years relevant work experience and leadership in service provider management
Demonstrated experience producing programmatic deliverables
Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
Data-driven mindset of service excellence and customer satisfaction
Successful teamwork experience and demonstrated leadership abilities
Ability to communicate across communities with exceptional written and oral communications skills, including executive-level presentations
Leadership experience with diverse, multi-domain, distributed teams and multiple simultaneous projects
Demonstrated experience managing complex IT infrastructure and developing scalable enterprise technology strategies across multiple platforms

Education and Experience
Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
Total of 5 years of relevant experience.

Certifications
ITIL v4 Foundation Certified or ability to obtain within first six months (Higher ITIL v4 certifications preferred)
Clearance
Ability to obtain a Department of Defense security clearance (ADP II Public Trust).


About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Industry

  • Information Technology
Posted: 2020-10-25 Expires: 2020-11-24

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Service Provider Relation Lead

Perspecta
San Antonio, TX 78205

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast