12 days old

Service Designer (Remote Work Eligible)

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103 Work Remotely
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At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
*Service Designer*
Our Firm Strategic Enablement Office Operational Excellence is looking for a Service Designer to guide the acceleration of the Firm's strategic vision through the facilitation of the experience creation process and the underlying systems, processes and data that drive consistent delivery of Client Experiences at Edward Jones.

Key Responsibilities:

Executes moderate to large number of decisions within their own projects as well in consultation and oversight of those executing Firm Portfolio level projects with their guidance. In doing so the Service Designer must demonstrate the ability to:
Leads cross-functions teams through various methodologies to drive large-scale change.
Partners with Sr. Leaders and Project teams to solve complex problems.
Builds strong networks within team to remove barriers for team success.
Can delegate responsibilities to appropriate individuals across team based on skills/abilities.
Develop service blueprints, workflows, wireframes, prototypes, and other design deliverables.
Co-designing with customers, engineers, product managers, and other stakeholders to deliver human-centered, end-to-end solutions that meet needs of customers.
Understanding and articulating clearly how services need to change from a user centered, system, and business perspective
Mapping service experiences of customers to provide insights for human-centered design outcomes.
Participate in user research activities and incorporate insights into service design deliverables.
Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback
Designing with engineers and product managers to successfully deploy solutions.
Utilizes Industry standards and best practices to mentor and coach other design team members on various methodologies.
Support and teach other internal organizations how to design better services using user-centered design best practices and service design techniques.
Foster a design culture within the organization.

How you will do it
Ability to translate verbal ideas and brainstorming sessions into visual concepts and prototypes.
Familiarity with wireframing and prototyping software (i.e. Axure, UXPin, Adobe XD)
Ability to refine designs due to scope change and technical limitations.
Ability to design experiences that go beyond a screen or physical product.
Demonstrate design-thinking skills, with an eye for innovation and a look to the future.
Excellent problem solving and user design skills.
Strong planning and organizational skills.
A passion for good design and an ability to resolve challenges.
Ability to balance user needs with business requirements.
Excellent interpersonal skills with experience in mentoring and coaching others.

*Position Qualifications:*
A bachelor's degree (BA or BS)
Minimum of 3+ years of experience in Service Design is required.
Minimum of 6+ years in a design related position is required.
Proficiency with computer applications appropriate to the position and assignment is also required.
Facilitation certification
Change Management Certification
Experience leading large enterprise wide technology & non-Technology deployments
A degree in a design related field is strongly preferred.


* FORTUNE 2020 Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For list.
* From FORTUNE 2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.

* Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
* 2020 Corporate Equality Index Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
* Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list the highest ranking among the financial-services industry!
* Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
* The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firms 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.


Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. [Visit our career site](https://careers.edwardjones.com/compensation-and-values/) to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Posted: 2021-06-07 Expires: 2021-07-19
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Service Designer (Remote Work Eligible)

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103

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