1+ months

Service Delivery Leader

Cisco Systems Inc.
Carolina Shores, NC 28467
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CX Proactive Services Engine (PSE) seeks an as-a-Service (aaS) Manager to join a growing team focused on building packaged, standardized, and Cloud-driven offers. You will invest and build strong working relationships with various cross functional teams in Cisco and Customer Experience (CX). You'll facilitate a culture of innovation and disruption in the Engines to transform customer experience, as well as grow the business with new capabilities. You will have opportunity to be visible, interacting with Senior management and engaging matrix-managed teams, making you a key influencer.

Primary Duties:

  • Provide overall strategic direction, leadership and architecture guidance to aaS technical teams
  • Partner with other leads in Product Management, Sales/GTM, Customer Success and Support to ensure the intended outcomes of each offer is maximized
  • Work cross-functionally to communicate aaS delivery vision, evolution, service scope, timeline and dependencies for technology-based development
  • Ensure key initiatives aligned with business strategy are meeting required timelines and executive commitments
  • Develop and ensure effective implementation of key processes and tools to support offer delivery (i.e., scope definition, analysis and planning, delivery readiness, deliverables)
  • Collaborate with Finance and Go-To-Market on a regular basis to ensure in quarter pipeline, revenue tracking and efficiency gains to meet or exceed margin targets
  • Identify potential performance and support problems

Education and Experience Requirements:

  • Bachelor's Degree in the field of information technology, engineering, computer science and/or business administration
  • 10+ years experience building motivated, collaborative and productive teams, including remote team members
  • Demonstrated experience in developing and managing delivery teams for aaS offers

Key Skills, Abilities, and Competencies:

  • Well versed with SaaS, IaaS, and PaaS
  • Candidate should have working knowledge on Private cloud, Hybrid Cloud and Public cloud
  • The ideal candidate possesses a unique blend of technical, management and communication skills
  • Strong track record of P&L management, experience leading and influencing teams
  • Working knowledge of infrastructure availability management, capacity planning, release management and optimization
  • Technical background in infrastructure, servers, networks, and experience with data center operations preferred
  • Results-oriented professional with strong analytical and problem-solving skills
  • Excellent communication, organizational and analytical skills
  • Understanding of DevOps/Agile/ITIL v4 led environments

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2021-04-26 Expires: 2021-06-26
Sponsored by:
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Service Delivery Leader

Cisco Systems Inc.
Carolina Shores, NC 28467
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