28 days old

Service Delivery Architect

Cisco Systems Inc.
Bengaluru, KA 560002
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Customer Delivery Security Architect, Cisco Managed Services Operate

What You'll Do :

CX Proactive Services Engine (PSE) seeks a Customer Delivery Architect to join a growing team focused on building packaged, standardized, and Cloud-driven offers. In this role, you will play a major role in ensuring Cisco is fully integrated and delivering to the expectations of Cisco's aaS customers, ensuring a consistently outstanding customer experience, and will invest and build strong working relationships with various cross functional teams in Cisco and Customer Experience (CX).

Primary Duties:

  • Work closely with key players throughout the aaS solution lifecycles
  • Partner across various teams to lead and develop strategic solutions and solution modules for our customers
  • Partner with technical staff through the CXO level to build strong working relationships as a trusted advisor
  • Provide architectural mentorship and methodologies that translate business objectives/requirements into specific offers and solutions
  • Meet customer challenges with Cisco technical solutions and/or Cisco aaS offerings
  • Ensure the Cisco and Cisco CX strategy is developed to address current and future customer needs and business objectives
  • Align with Cisco CX teams engaged at customer sites
  • Provide clear and concise customer requirements and ensure Cisco team is working towards the correct integrated solution
  • Ensure customer is understanding of proposed Cisco solution
  • Provide key account updates to management
  • Identify product gaps and work with engineering to improve solution sets
  • Deep understanding of Network Security and adjacent technologies like Routing and Switching, cloud security (umbrella, AMP4E, WSA), MFA (DUO) and Data Centre.
  • Fluency in a wide range of Security protocols including TCP/IP, encryption protocols, application layer protocols, network & link layer protocols, device & network management protocols. Good in Security technology domain with demonstrated expertise and first-hand implementation experience in several of the following areas - Firewall, encryption, VPN and cloud Security, across Cisco and Third-party
  • Strong understanding of network and security infrastructure and network hardware is required.
  • Experience in Security engineering/operations for large scale production.
  • Experience on Firewall(ASA/FTD) and IPsec VPN implementation. (Especially Cisco ASAvs firewalls, CDO)
  • Experience Cisco VPN Clients (AnyConnect)
  • Knowledge of Hybrid Cloud and support
  • Ideally familiar with trending technologies and tools like Terraform or Ansible
  • Public Cloud networking (AWS, Azure, GCP etc)
  • Emphasis in network design and implementation, LAN/WAN interfacing, security, Internet protocols and TCP/IP
  • Scripting/Automation knowledge (preferably python)
  • Ability to design and implement newly defined infrastructures
  • Ability to support & troubleshoot the network for L2/L3 connectivity issues

Who You Are :

Education and Experience Requirements:

  • Bachelor's Degree in the field of information technology, engineering, and/or computer science or equivalent experience
  • 12+ years in in customer roles within technical delivery, IT, or pre-sales product engineering
  • CCIE (R/S, Data Center, or Security) or equivalent experience
  • Experience with the following platforms:
    • DC and Security technology platforms
    • AWS Experience
    • Automation experience
    • SASE architecture
    • Experience with Virtualization & App Containerization, Dockers, and Kubernetes
    • Experience in Cloud Migration

Key Skills, Abilities, and Competencies:

  • Self-motivated individual dedicated to exceeding client expectations
  • Strong interpersonal skills
  • Excellent written and oral communication skills for both technical and executive-level conversations
  • Ability to present complex solutions and ideas across all levels as both a leader and IC
  • Ability to maintain trust and relationships with customers as well as Cisco team members
  • In depth knowledge of security, data center, and route/switch technologies
  • Willing to learn new technologies as per solution/service requirements
  • Results-oriented professional with strong analytical and problem-solving skills
  • Understanding of DevOps/Agile/ITIL led environments

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2021-05-26 Expires: 2021-06-26
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Service Delivery Architect

Cisco Systems Inc.
Bengaluru, KA 560002
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