29 days old

SERVICE COORDINATOR - PORTLAND

Portland, OR 97201
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EThe Service Coordinator is responsible for managing the services process in the branch in addition to SAP/Care Customer tickets. The Coordinator will work with the Customer Service Center, field managers and installers to schedule services, meet customer expectations and resolve customer service issues.\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003E40%-Schedule open services with customers and installers.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003E10%-Place product re-orders when needed and track to ETA to schedule services.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003E10%-Open new service orders for customers that call in.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003E20%-Manager services to resolution on a daily basis by using reports and communicating with customers, installers and the Customer Service Center.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003E10%-Close completed services by making completion calls to customers to confirm satisfaction.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003E10%-Responsible for resolution of SAP/Care Customer tickets by contacting customers and working with field installation teams and Customer service Center to resolve issues.\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EThis position reports to Branch Installation Manager\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EThis position has no Direct Reports\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003ELocated in a comfortable indoor area. Any unpleasant condition\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003ETravel:\u0026nbsp;\u003C/strong\u003E\u003Cspan\u003ETypically requires overnight travel less than 10% of the time.\u003C/span\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EMust be eighteen years of age or older.\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EMust be legally permitted to work in the United States.\u003C/span\u003E\u003Cstrong\u003E\u003Cbr /\u003E\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u0026nbsp;\u003C/strong\u003E\u003Cspan\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003C/span\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience:\u0026nbsp;\u003C/strong\u003E\u003Cspan\u003E2 years\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cspan\u003EAbility to work as part of a team and be self-motivated with little supervision\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EProven ability to manage multiple task simultaneously\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EExcellent communication skills, both written and verbal\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EExcellent organization skills and attention to detail\u003C/span\u003E\u003C/div\u003E
Posted: 2020-09-22 Expires: 2020-11-20
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SERVICE COORDINATOR - PORTLAND

Home Depot
Portland, OR 97201

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