18 days old

Senor Pharmacy Care Technician - Phoenix, AZ

Phoenix, AZ 85003
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  • Job Code
    859680

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm) 

 

As a Senior Pharmacy Care Technician, you'll be responsible for answering incoming calls/completing outbound calls to/from patients, physicians and pharmacists while ensuring a high level of customer service and maximizing productivity. Along the way, you'll discover the training, support and career opportunities you'd expect from an Industry Leader         

   
Primary Responsibilities:   

  • Conduct high volume outbound calls to patients, providers and pharmacies with regards to medication adherence and other pharmacy initiatives.

  • Assist patients in refilling their medications, reach out to the prescriber's office if a member requires additional refills on their maintenance medications.

  • Utilize prescription claims data as well as patient interview to engage patients in taking and filling their medication.

  • Clarify information as needed with patient's physician office and/or pharmacy.

  • Coordinate with the Clinical Pharmacist to ensure that any discrepancies between medications are reviewed, evaluated and clarified and patient questions are addressed

  • Facilitate documentation of patient outreach in required systems. 

This role is equally challenging and rewarding. As a senior team member, you'll help identify problems and determine solutions both independently and in a team/group setting. You'll need to work within multiple computer systems simultaneously as you respond to questions or provide specific medication details/clinical information. It's a fast paced, high volume environment where accuracy is essential.   

 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.   


 

 

 

 

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Posted: 2020-03-20 Expires: 2020-04-20

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senor Pharmacy Care Technician - Phoenix, AZ

UnitedHealth Group
Phoenix, AZ 85003

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