22 days old

Senior Wellness Coordinator - Temporarily Remote in Idaho - 928107

Boise, ID 83702 Work Remotely
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  • Job Code
    928107

Careers with Optum. We built an entire organization around one giant objective; make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on an elite team. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Senior Wellness Coordinatorsprovide telephonic aftercare follow - up for enrollees once discharged from an inpatient treatment setting. Cases for follow - up are generated from inpatient authorizations entered into UBHs clinical documentation system.

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Please notethis position is based in the Boise, ID office. There is an option for this position to be temporarily remote in the state of Idaho due to COVID-19.

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Primary Responsibilities:

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  • Makes outbound calls from an automated dialing system to members who are diagnosed with Behavioral Health needs
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  • Performs assessments via phone
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  • Contacts the aftercare providers (individual practitioners and / or Community Mental Health Centers) and records aftercare appointments in UBH Care Management system
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  • Determines if the enrollee is aware of his / her aftercare plan and provides assistance with any additional behavioral health needs
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  • Enrollees that do not have an aftercare appointment or missed their scheduled appointment are assisted in setting up a new appointment
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  • Assists enrollees with understanding locating community support services
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  • Answer provider and member calls from a queue
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  • Process service request forms for PAs/Salesforce
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED or higher
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  • 2+ years of customer service experience
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  • 6+months managed care experience
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  • You will be asked to perform this role in an office setting or other company location, however, may be required to work from home temporarily due to space limitations.
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
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Preferred Qualifications:

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  • Bachelors Degree (or higher) in social work, psychology or related field
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  • Bilingual in English and Spanish
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  • Working knowledge of community - based resources and services
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  • Casework experience at hospitals, social service agencies or community mental health centers
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  • Dual diagnosis experience with mental health and substance abuse
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  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
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  • Experience working with low - income populations
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  • Experience working with the aged, blind or disabled
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Optum, Healthcare, Wellness, Behavioral, Managed Care, Customer Service, Boise, ID, Idaho, hiring immediately, #RPO

Posted: 2021-07-14 Expires: 2021-08-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Senior Wellness Coordinator - Temporarily Remote in Idaho - 928107

UnitedHealth Group
Boise, ID 83702

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