7 days old

Senior Wellness Coordinator - Remote Nationwide - 928610

Houston, TX 77002 Work Remotely
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  • Job Code
    928610

Careers with Optum. We built an entire organization around one giant objective; make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on an elite team. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Wellness Coordinators provide telephonic engagement for enrollees generated from predictive models and direct referrals.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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Primary Responsibilities:

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  • Outbound calls to members who are diagnosed with Behavioral Health needs and provide coverage to an inbound queue
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  • Perform assessments via phone
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  • Provide behavioral health benefit education
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  • Assists enrollees with understanding and locating community support services and outpatient behavioral health resources
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  • Escalates cases to clinical team partners
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This position may also be responsible for the development and accuracy of the Resource Referral network, using research, investigative, interviewing, and assessment techniques to locate resources of integrity and quality. This position will also coordinate the facilitation of Vendor services. This position is expected to be able to answer a high volume of calls, document information from each call into the computer system and maintain complete discretion and confidentiality.

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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma or higher
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  • 1+ year managed care experience
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  • 1+ year of casework experience at hospitals, social service agencies or community mental health centers.
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  • 6+ months behavioral setting experience (i.e. hospital, managed care organization, or joint behavioral outpatient practice)
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Preferred Qualifications:

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  • Bachelors degree preferred in social work, psychology or related field
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  • Proficient use of computer, including internet searches and MS Office applications
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  • Working knowledge of community-based resources and services
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  • Dual diagnosis experience with mental health and substance abuse
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  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
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  • Experience working with low-income populations
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  • Experience working with the aged, blind or disabled
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Soft Skills:

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  • Strong oral and written communication skills specifically telephone skills
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  • Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
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  • Excellent customer service skills
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  • Excellent interpersonal and problem-solving skills
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  • Attention to detail, as observed in day to day work
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  • Excellent time management and prioritization skills.
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  • Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
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  • Strong team player and team building skills
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  • Able to handle sensitive issues with members and providers in a confidential manner
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  • Demonstrates initiative in achieving individual, team, and organizational goals and objectives
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  • Creative problem-solving skills with the ability to use community and network resources to meet members' needs.
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  • Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment
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  • Strong spelling and highly legible handwriting; type 30-40+ wpm accurately
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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For more information on our Internal Job Posting Policy, click here.

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Colorado Residents Only: The hourlyrange for Colorado residents is $17.12to $30.34. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Optum, UHG, mental health, call center, behavioral health, casework, substance abuse, dual diagnosis, public health, benefits and utilization, remote, WFH, WAH, work at home, work from home, telecommute, hiring immediately, #RPO

Posted: 2021-07-22 Expires: 2021-08-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Wellness Coordinator - Remote Nationwide - 928610

UnitedHealth Group
Houston, TX 77002

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