*Primary Location: *6305 Peachtree Dunwoody Rd, Atlanta, GA, USA
*Division: *Cox Communications Inc
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *210911
Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us and lets build a better future together.


The Senior Video Control Systems Operations Engineer plays a key role in the administration and support of key video control systems within Cox Communications. The position provides tier III support, technical leadership, and technical direction to team members and peers responsible for the administration of Cox video control systems. The position is also responsible for providing advanced video systems administration, incident management, service assurance, maintenance, and fix agent support of Cox video control systems, guide applications and application servers, IP Video, MPEG4, Contour, Contour 2, and Centralized Video Services (CVS). The candidate for this position must be effective in articulating strategy, assisting with developing roadmaps, influencing the direction for IP technologies, automation, remote monitoring and next generation video technologies.


*PrimaryResponsibilities and Essential Duties:*

Responsible for video platform accountability and CVS administration

Provides software support to Application Development and Product Deployment teams including understanding of JAVA, Splunk, Python, scripting languages and network tools

Leads projects related to the growth, maintenance or upgrade of digital video, IP video, automation, MPEG4 and remote monitoring

Assists with the design and R&D of new video products and software

Provides leadership and mentoring to junior staff members

Responsible for escalated support of video control systems and video services

Handles Tier III Video escalations

Performs systemic diagnosis, correction, and/or escalation preserving the Cox video customer experience

Acts as communications liaison to business partners (education and information)

Consults with Cox Engineering, Application Development and Operations Teams

Supports continuous improvement efforts and lifecycle management of video platform

Provides Residential, Commercial Business, and Cox Media video support

Lead trouble shooting efforts for system wide video technology incident command and triage

Performs platform maintenance to include daily back up activities, hardware upgrades, daily system health checks

Provides systems health reporting (availability and reliability)

Open tickets with vendors for video related issues

Engage vendors, Engineering, and Application Development teams as needed

Engages in system change management process for collision avoidance and risk assessment

Provides virtual support of video systems architecture and software elements

Oversees timely and accurate communication between Digital Video Operations and all internal customers

Develops and implements training and MOP documentation

Applies security patches and manages software revision control, inventory systems, drivers, and associated databases

Ensures that technical problems are reported, escalated, and resolved in a timely manner

Answers user inquiries regarding video network functions and issues identified

Actively seeks and evaluates opportunities for process improvement

Assists with the maintenance and growth of MTC server technology

Performs pre-release testing for new products and software

Participates in meetings as required

Ensures the integrity of video back office technology through proactive maintenance, performance monitoring, trending, and reporting

Administration of server software, firmware, and security administration

Qualifications: *Minimum:*

5+ years of experience in Cable TV operations

Knowledge of Digital Broadband Distribution

Knowledge of Video engineering protocols and delivery systems

Ability to accommodate a highly flexible and varied work schedule

Experience in the deployment of advanced video networks and products

Excellent organizational, analytical, trouble shooting, and problem solving skills

Experience in RF troubleshooting and MPEG 2 and MPEG 4 protocols

Knowledge of UNIX, LINUX, and Windows operating systems

Knowledge of Internet Protocols, RAID systems, and Systems security

Ability to work well under pressure and commit to meeting strict deadlines

Excellent verbal and written communication skills

Ability to work with multiple departments to solve complex technical problems

Ability to work independently, with minimal supervision or guidance

Ability to speak and hear detailed or important information and instructions


*Preferred:*

B.S. in Information Systems, Computer Science, or equivalent work experience

Understanding of Spunk, JAVA, PYTHON, Remote Monitoring architecture, tools, automation

Understanding of Cox Video Systems and video applications

Experience with network protocols, network equipment, and network configuration and troubleshooting


Who We Are
*About Cox Communications*
Cox Communicationsis committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.