1+ months

Senior UX Research Specialist

Cisco Systems Inc.
Feltham, England TW13 4
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What You'll Do

Do you find yourself constantly looking for ways to better understand what someone is thinking while using technology?  Do you have a passion for advocating for users while dabbling in data science?    

This is an excellent opportunity to be a part of a diverse, global team in which everyone collaborates to achieve a common goal of improving the digital employee experience.  We are looking for a user experience specialist, who thrives in a fast-paced, dynamic working environment and who has applied key user experience research principles in an IT enterprise environment.  

As a User Experience Specialist in IT, you will synthesize user experience findings to better understand employees, identify potential usability issues and design opportunities.  You will be part of multiple transformational initiatives, partnering with IT engineers and project managers to advocate on behalf of all employees.   

In this job you will:

          Designs prototypes, screen mockups, and wireframes based on the results of usability testing and customer feedback

          Communicates analysis, recommendations, and potential design solutions to IT engineers, project managers and analysts

          Translates user experience research findings into design recommendations and plans

          Develops employee pain points and define the product interactions that must be optimized

          Creates and refines user journey maps and personas to be leveraged by IT project teams

          Maintains UX research policies, process and design standards to be followed by all IT User Experience practitioners

 In the end, the outcome is: help people, connect lives, and change the world  thats what we do.


Who You'll Work With 

The IT User Experience Specialist is responsible for working closely with user experience designers & researchers to aggregate requirements and turn them into tangible deliverables.  The specialist will help set and document the vision for the user experience, serving as a employee advocate to ensure the best experience that improves productivity and is simple to understand.  They design and execute user experience research, utilizing your broad knowledge of user experience methodologies. 

You will be working with a global team of IT engineers, project managers, analysts and service managers to advocate on behalf of the end user.  You will have the opportunity to juggle in multiple projects at a time and interact with a diverse group of peers all working towards a common goal to improve the employee experience.


Who You Are

If you have an authentic passion for learning new and upcoming technologies, making businesses better, and providing value to stakeholders and teammates, this role will definitely be of interest to you.


You will bring:

          4+ years of professional experience in user experience research (usability studies, surveys, focus groups, interviews and industry research)

          Experience in designing UX metrics to measure and track the impact of design changes on user experience

          Proficient in industry design and prototyping tools such as Invision and Balsamiq

          Ability to think creatively to reimagine employee experience that will drive productivity improvements


          Self-motivated, with the ability to manage multiple tasks and work toward long-term goals

          Bachelors degree in product management, business administration, engineering or related degree

Desired Skills

          Excellent written and verbal communication skills

          Strong presentation skills to convey concepts to clients, leadership and design peers

          Ability to adjust design concepts as consumer and market needs change


Why Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


Posted: 2020-11-30 Expires: 2021-03-20
Sponsored by:
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Senior UX Research Specialist

Cisco Systems Inc.
Feltham, England TW13 4
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