1+ months

Senior User Experience Researcher

Cisco Systems Inc.
San Jose, CA 95113
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Enterprise Networking is a global leader of networking solutions for global enterprises. Our hardware and software products literally power the largest, most complex and pervasive networks in the world. 

 

At Cisco, we are transforming networking from managing individual devices to intent-based management where artificial intelligence, machine learning and automation creates efficiencies for our customers. Help us write the next chapter on Networking the enabler of government, education, business, militaries, social progress around the world. Your work will impact millions of people every day.  

 

The User Experience Researcher is a mission critical role focusing on driving engagement with customers and conducting research to guide near and long-term investments.   

 

Responsibilities

  • Responsible for the research strategy and the end-to-end research for specific products or product areas.
  • Independently lead end-to-end research using various research methods, and drive next steps with the product team on the insights that you found.
  • Work closely with designers, product managers, engineering, and other teams in the organization. Make sure that research is part of the design process. Know how to project manage and collaborate with product teams.
  • Prioritize incoming requests against the roadmap and against what you think the team needs to bring the product to the next level. 
  • Understand and incorporate complex technical and business requirements into research.
  • Have a strong voice and presence, bringing customer perspectives, to increase the customer understanding IQ of the user experience and product team. 

 

Qualifications and Requirements 

  • We're looking for someone who is organized, meticulous, empathetic, collaborative and comfortable giving and receiving critique. 
  • Must have experience with in-depth interviews, concept testing, usability testing, exploratory research and survey methods
  • Able to lead independent research in an organized manner to build a deeper understanding of the users and use this learning to inform the team
  • Understands the product development life cycle and timing the research to have maximum impact
  • Able to explain rationale for research methodology, and regularly communicates project status.
  • Able to present research in a clear, confident, and engaging manner to diverse audience and create action items with the team
  • Willing to travel to conferences or customer sites to conduct research.
  • 8+ years experience in user experience research, minimum 2 years experience in B2B enterprise setting
  • Minimum of a Master's degree in a relevant field such as HCI, psychology, anthropology, design, human factors, cognitive science. PhD degree is highly preferred.
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Posted: 2022-07-20 Expires: 2022-10-20
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Senior User Experience Researcher

Cisco Systems Inc.
San Jose, CA 95113
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