1+ months

Senior Trainer - Telecommute within AZ or TX

Phoenix, AZ 85003 Work Remotely
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  • Job Code
    880961
This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)

This position is for a Senior Trainer supporting the Optum Shared Services -Transactions organization.  Chief responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced.  The Sr. Trainer also functions as a SME, consults with instructional design, and delivers process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients.  Trainer support is also a critical part of the role, including conducting classroom observations and delivering the feedback to develop staff.


The candidate will work closely with Operational Teams to identify training opportunities, coach operational employees and will work with Training Leadership to develop training team members.   


You'll enjoy the flexibility to telecommute* from within AZ or TX as you take on some tough challenges.


Primary Responsibilities:


Training Delivery

  • Conduct training for newly hired operational team members on core systems, processes, and applications
  • Provide training on culture and values aligned with Our United Culture
  • Deliver training using multiple mediums - classroom, webinar, blended learning approaches
  • Deliver continuing education, up skill, and performance improvement training as necessary
  • Provides feedback on trainee performance in the classroom real time to Operations Managers
  • Works with Operations and Training Manager on implementing strategic direction of Training organization
  • Aid in the development and implementation of OJT, Coaching and Train the Trainer programs

Training Preparation, Development, and Follow Up

  • Develop ad hoc training as needed
  • Participate in the instructional design and development process for multiple concurrent medium to large scale curriculum design projects
  • Update existing curriculum ahead of learning events - including gathering of examples, activities, etc.
  • Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement
  • Enroll and grant credit in Learning Management System for courses administered
  • Maintain expertise as needed in functional areas supported
  • Facilitate business update meetings

Trainer Development

  • Conduct observations of trainers
  • Provide mentoring and coaching to junior training staff

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


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Posted: 2020-09-08 Expires: 2020-10-30

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Trainer - Telecommute within AZ or TX

UnitedHealth Group
Phoenix, AZ 85003

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