1+ months

Senior Technical Writer

Cisco Systems Inc.
San Jose, CA 95113
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Senior Technical Writer

Work with the team that designed and developed Cisco IoT Control Center, an industry-leading SaaS platform that provides visibility and control to enterprises looking to launch, scale, and manage their Internet-of-Things (IoT) services worldwide. Were expanding our Tech Pubs team to keep up with exciting new platform features such as machine-learning, zero-touch provisioning, business insights, and 5G.

In this role you will:

  • Work independently to expand Knowledge Base content (concepts, procedures, reference, best practices, etc.) for cloud-based IoT software applications.
  • Interview subject matter authorities to learn about operational processes and product features/benefits.
  • Clearly communicate how to accomplish user tasks, rather than how to use the user interface.
  • Through research and hands-on learning, become a specialist on our products and methodologies.
  • Work with Support and other internal teams to understand customer needs and build content that allows users to be self-sufficient.
  • Use information architecture principles to craft single-source documentation that meets the needs of multiple audiences. Apply conditions to content to ensure that each audience sees only the information thats appropriate for them.
  • Design graphics that convey technical concepts and improve the written documentation.
  • Create annotated screen shots to illustrate procedures.
  • Use MadCap Flare to build a content repository and generate multiple types of output (HTML5 and PDF) for different audiences.
  • Test Flare output in the QA and staging environments to ensure dynamic content is functioning properly, verify the integration between the help system and the product is working as expected, and validate the information visible to different user types.

You should have the following skills:

  • 7+ years working on software documentation projects for both technical and non-technical audiences.
  • Excellent writing and communication skills with the ability to explain technical concepts and processes in a logical and straightforward way.
  • Confident self-starter and independent worker, proactive in asking questions, researching complex topics, and resolving issues with subject matter authorities.
  • Strong project management skills with the ability to estimate the effort required to complete a task, stay on schedule, prioritize as necessary, and work with cross-functional teams to achieve a goal.
  • Basic graphics skills and experience working with graphic designers.
  • User-centric problem solver who can anticipate the readers concerns and questions about the product.
  • Experience authoring documentation in MadCap Flare using conditional content is a plus.
  • Strong grasp of HTML5 a plus.
  • Familiarity with the telecom industry a plus.
  • Experience writing documentation for translation and optimizing Flare projects for translation a plus.
  • Experience documenting APIs a plus.
  • Experience with Jira and Confluence a plus.
  • Experience with digital adoption platforms a plus.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Posted: 2021-05-03 Expires: 2021-07-10
Sponsored by:
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Senior Technical Writer

Cisco Systems Inc.
San Jose, CA 95113
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