1+ months

Senior Technical Support Manager

Houston, TX 77002
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Unit Description

Sodexo is seeking a Senior Technical Support Manager for our client located in Houston, TX

We are seeking an energetic facilities operations Technical Support Manager with critical systems experience in data center maintenance to serve as a technical resource for additional facilities in all areas of mechanical, electrical and plumbing (MEP) systems. The position will help ensure overall availability and reliability to meet or exceed defined service levels of operations. The Technical Support Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum.

This role will coordinate with operations leadership, Engineers, Design, and & Construction firms, as well as critical client stakeholders. Coordinate change management resources - Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion - Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs - Effectively and efficiently manage the operations budget and expenditures The Technical Support Manager will support additional Critical Systems in Office Spaces, Technical Centers/Laboratories as well as Refineries/Industrial facilities. This position will work primarily in an office environment but will be support field operations throughout the clients portfolio.


Is this opportunity right for you? We are looking for candidates who:

  • have experience managing multiple locations or business segments
  • can build and foster relationships across Sodexo internally to promote comprehensive solution offerings
  • can develop exceptional client relations and ensure the facilitys product offerings/solutions align with client needs
  • drive solutions that optimize the current business portfolio
  • play a key role in and supports the succession planning and development of key personnel within area of responsibility
  • ensure the organizations brand reputation
  • lead and motivate the management and Operations teams, inspiring strategic direction
  • secure and/or deploy resources
  • cultivate relationships with clients and other teams within Sodexo


The successful candidate will:


  • Be able to ensure consistency in the application, development, and implementation, of policies and procedures for the maintenance and operational up-time of all facility (MEP) critical systems.   Document compliance with those policies and procedures.
  • Have proven Data Center Engineering Experience
  • Have experience with root cause analysis and troubleshooting/problem solving
  • Be able to read and understand schematics, wiring diagrams and building drawings
  • Possess the ability to share knowledge and train peers
  • Be able to prioritize in a complex, fast-paced environment
  • Have strong verbal and written communication skills, technical writing or business justifications (white paper experience)
  • Experience managing diverse teams and other managers.

Demonstrated ability to share knowledge and train peers

Learn more about Sodexos Benefits  Not the job for you? At Sodexo, we offer executive careers that lead our business in Corporate, Schools, Universities, Government and Agencies, Healthcare, Personal and Home Health Services, Senior Living, Sports and Leisure, and Benefits and Reward Services. Positions are located across the United States. Continue your search for Executive positions.

Position Summary

Supports product/products District Managers through the successful dissemination of technical systems, programs, and products.  

Key Duties-Day to day leadership support of successful dissemination of technical systems, programs, and products of the brand

- Provides innovative solutions to our clients that deliver cost and quality solutions. 

- Interprets relevant Sodexo policy and procedures and makes frequent business decisions, often without the benefit of direct guidance.

- Interfaces with all levels of staff, current and prospective clients, and vendors. 



Qualifications & Requirements

Basic Education Requirement - Bachelors Degree or equivalent experienceBasic Management Experience - 5 yearsBasic Functional Experience - 5 years of experience in related fieldSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2020-09-17 Expires: 2020-11-20
Sponsored by:
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Senior Technical Support Manager

Houston, TX 77002

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