1+ months

Senior Technical Leader Office of the CTO

Cisco Systems Inc.
Bengaluru, KA 560002
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Senior Technical Leader Office of the CTO 

Have you ever had a poor customer experience and thought of a million ways in which it could be improved? Have you ever empathized with those whose job it is to deliver customer experience and imagined how, if properly empowered and motivated, the overall service delivery experience could be better? If so, we want to talk. 


In the Cisco Contact Center business unit, we are passionate about delivering amazing experiences to both customers and employees. We believe software can truly change the world and how it gives and receives customer service and it is our mission to be the leader in this space. To enable this vision, we are looking for passionate, smart, and motivated software engineers to join our emerging product technology team. 


As a Senior Technical Leader, you will: 

  • Take the lead in technical analysis and architectural matters related to the products and services we create. You will ensure that the right questions are being asked and answered with supporting data and ensure that wise technical decisions are made 

  • Take an active, hands-on role in designingdeveloping, and maintaining the individual cloud-native products and services; establish design and implementation standards that are enforced through interactive design reviews as part of a pull request process 

  • Evaluate and adopt leading edge techniques and technologies that provide a scalable, reliable, and highly available foundation for other products and technology to follow 

  • Own what you build  providing end-to-end automation, quality assurance, deployment and monitoring of your services 

  • Design and develop APIs and messaging endpoints for your services for rich functionality and administrative control within the platform 


In this role, you will work with: 

  • Technical Product and Program Managers who will help you know our customers and partners so you can deliver solutions that meet their needs and wants 

  • Peer Technical Leaders and Architects with who you will collaborate to establish common practices and patterns that will drive consistency and cohesiveness across the larger platform and engineering organizations 

  • Individually contributing team members who youll work with to define the work to be done and work out assignments and ownership to deliver the product backlog and roadmap 


To get this job, you will need (some of the following): 

  •  8 or more years of experience developing highly available and scalable applications and services in a cloud operating environment 

  • Programming expertise in any of the following major languages: C#, Java, JavaScript, or Golang; other languages will be considered 

  • Strong object-oriented design experience; functional programming orientation a plus 

  • Experience with Reactive microservices design and event-driven architectures 

  • Experience building, testing, and consuming REST APIs; GraphQL experience a plus 

  • Experience with high-throughput messaging technologies and patterns; Apache Kafka and related technologies a plus. 

  • Experience working with databases of all types: relational, analytical, columnar, document-oriented, graph, et cetera; Redis and Cassandra a plus 

  • Experience with application containers and runtimes such as Docker and Docker Engine and deploying/running them on a container orchestration platform such as Kubernetes; experience with Amazon EKS, GKE, or AKS a plus 

  • Experience developing, testing, and deploying to public cloud infrastructures such as AWS, GCP, or Azure; experience with serverless cloud development a plus 

  • Experience with Git source control and building/maintaining Continuous Integration and Delivery pipelines; Jenkins experience or other cloud-based release systems a plus 

  • Familiarity and experience with machine learning algorithms and techniques; ML application delivery experience a plus 

  • Experience working in an Agile/Scrum-inspired delivery methodology 


Why Cisco 

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.  
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.  

We Are Cisco. 

Posted: 2021-05-05 Expires: 2021-07-05
Sponsored by:
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Senior Technical Leader Office of the CTO

Cisco Systems Inc.
Bengaluru, KA 560002
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