1+ months

Senior Systems Application Engineer - Acacia

Cisco Systems Inc.
Maynard, MA 01754
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The Systems Application Engineer (SAE) requires 10 or more years of design/customer support experience in Optical/Network Communications.  This is a senior position at the company for an individual with significant industry technical knowledge. There are three primary functions to the Principal SAE role:

The SAE should have a strong understanding how Acacia solutions work in target customer applications. This knowledge will be documented in product literature that customers can easily understand enabling a smooth implementation of our products and technology. The SAE should have proven experience with high speed communication systems protocols such as OTN and Ethernet. This means he/she will be able to comprehend the effects of systems impairments and consequent actions. The SAE should have proven problem resolution skills. This means he/she will be able to comprehend what customers systems and quickly recommend the best solution. Additionally, the SAEs is expected to support Evaluation Board and Module bring up at customers labs. Frequently this may result in onsite visits to the customer labs. This also includes diagnosing, confirming and solving customer technical issues within the RMA process as a 1st line of defense.

The role of the SAE at Acacia is to provide customer technical support both pre-sale and post-sale.

Pre-sale activities include:

  • Provide customer technical support to sales directors on pre-sales technical calls.
  • Understand customer requirements and determining the fit of Acacia solutions.
  • Feedback to PLM and engineering on customers needs in the event of mismatches.

Post-sale activities include:

  • Provide technical collateral to customers in support of design activities.
  • Train and develop customer skills on Acacia products through communication and education.
  • Review customer schematics to confirm adherence to reference designs.
  • Create applications notes and/or scripts as required to provide information which is not covered in engineering documents.
  • Provide ongoing customer technical support through customer new product introduction phase.

Required Skills & Experience

  • BSEE/MSEE or higher degree with 10+ years of experience
  • Excellent verbal and written communications and strong problem solving skills required
  • Network/System/Sub system level understanding
  • Developing comprehensive working knowledge of coherent optical systems
  • Proven ability to write/contribute to product documentation
  • Product Specifications, Applications notes, User Manual, White papers
  • Evaluation board support, as well as, customer line card support
  • Work with internal engineering groups, customers and partners to define/specify evaluation board requirements
  • Customer Support - Level 1 and 2 support
  • Strategic Partner support - establish peer to peer relationships with engineers at Strategic Partners
  • Internal/External advocate ability to advocate for the customer internally while advocating for Acacia externally drawing a deliberate balance between sometimes opposing views and objectives
  • Customer RFI/RFP technical support and contributions
  • Product Roadmap contribute feature/function ideas for inclusion in product roadmap

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posted: 2021-04-02 Expires: 2021-07-03
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Senior Systems Application Engineer - Acacia

Cisco Systems Inc.
Maynard, MA 01754
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