1+ months

Senior Specialist-Network Support

AT&T
Burbank, CA 91502
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Overall Purpose: This career step requires career level experience. Responsible for the requirements, testing, planning and implementation of new network, hardware and applications relative to new product delivery, systems architecture, process enhancements, infrastructure and security.


Key Roles and Responsibilities:

  • Provide tech solutions and engineering support for service delivery and service assurance processes and practices within the client environment.
  • Participates in network development project activities including tech/business requirements and design, tech writing and Methods/Proc.
  • Assist in coordination, evaluation and partnership with tech vendors, outside consultants and internal resources.
  • Part of a 24X7 staff delivering network tech support.
  • Provides tech troubleshooting and leadership required to recover from the most complex network problems.
  • Identification of root cause, resolution, work arounds, testing and implementation of vendor/IT fixes or design changes.
  • As Subject Matter Expert works closely with business partners to identify/quantify business issues associated with specific projects, develop/implement business strategy, and assist in setting strategic tech direction in support of customer facing organizations.
  • Assists in providing support for projects, including collaborating with client to develop business cases, defining business and/or tech requirements and preparing detailed plans/schedules
  • May review and interpret technical documentation and vendor specs for inclusion/adaptation into technical templates.

Job Contribution: Technical professional with some experience. Sound technical knowledge growing through application, expanding knowledge of ATT technologies.


Education:Prefer a BS degree in Math, Science or Engineering, Computer Sciences or Operations preferred or equivalent related network experience.


Experience: Typically requires 2-3 years experience. Technical Career Pathway (TCP) role.


Supervisory: No.


Environmental Requirements: This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.


Principal Functional Skills / Competencies associated with this Title:
  • Emerging Technologies
  • Ethernet
  • Fault Management/Network Incident Management
  • Network Engineering
  • Networking/Communications Hardware
  • OSI 7-layer Model
  • Product Installation and Support
  • Project Management
  • Quality Management
  • Software Product Testing
  • System Testing
  • Telecom Regulatory Environment
Job Qualifications
Required Qualifications -
  • 3-5 years experience
  • CISCO and CCNA Certifications
  • 6-Sigma White, Yellow, Green, Orange
  • Project Management Professional
  • Professional Engineer Certification 
Desired Qualifications -
  • MS, including Engineering, Computer Sciences, or other technical discipline
  • Knowledge of Network Planning, Engineering, Construction and Mobility architectures
  • Knowledge of OSI Layer 3
  • Project Management skills
  • Software testing skills
  • Technical writing skills
  • PM certifications
  • Knowledge of order management and customer install
  • Participation with external professional technical organizations/activities


Principal Functional Skills / Competencies associated with this Title:
  • Emerging Technologies
  • Ethernet
  • Fault Management/Network Incident Management
  • Network Engineering
  • Networking/Communications Hardware
  • OSI 7-layer Model
  • Product Installation and Support
  • Project Management
  • Quality Management
  • Software Product Testing
  • System Testing
  • Telecom Regulatory Environment
Job Qualifications
 
Required Qualifications -
  • 3-5 years experience
  • CISCO and CCNA Certifications
  • 6-Sigma White, Yellow, Green, Orange
  • Project Management Professional
  • Professional Engineer Certification 
Desired Qualifications -
  • MS, including Engineering, Computer Sciences, or other technical discipline
  • Knowledge of Network Planning, Engineering, Construction and Mobility architectures
  • Knowledge of OSI Layer 3
  • Project Management skills
  • Software testing skills
  • Technical writing skills
  • PM certifications
  • Knowledge of order management and customer install
  • Participation with external professional technical organizations/activities

 

Posted: 2019-08-21 Expires: 2019-11-17

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Senior Specialist-Network Support

AT&T
Burbank, CA 91502

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