23 days old

Senior Service Delivery Technical Specialist - PLA00098

Dubuque, IA 52001
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Primary Location United States-Iowa-Dubuque

We are looking for individuals who are self-starters, dependable, take initiative and have the flexibility to work in a fast-paced environment. Team members are responsible for independent management of an assigned complex book of business supporting Compliance Testing and 5500 Services. Strong communication skills are the key to success in the role.

The expertise we are looking for you to bring:

  • Understand, absorb and consistently apply complex concepts related to Compliance Testing and 5500 Services
  • Capable of shaping the customer experience while producing high quality output
  • Collaboration with business partners to provide consultation resulting in positive client outcomes
  • Work efficiently in different applications and help to identify and implement opportunities to enhance processes
  • Able to demonstrate flexibility with managing multiple priorities while adhering to regulatory deadlines
  • Engaged communicator who enjoys working directly with the customer and a team, including the ability to facilitate difficult conversation and manage internal and external expectations
  • Committed to independently owning and resolving issues from start to finish


  • Minimum 3-5 years in retirement or related financial services industry
  • College degree or equivalent work experience
  • Flexibility with your schedule during peak volumes
  • Ability to manage assignments to ensure intended results are achieved on time
  • Detail oriented
  • Strong communication and time management skills
  • Intermediate proficiency in Microsoft Excel

If would be a benefit if you also had:

  • Technical expertise in Compliance Testing & 5500 Services experience
  • ASPPA designation a plus


Leadership Competencies: Focuses Externally, Transform Strategy into Action, Takes Intelligent Risks, Collaborates to Seize Opportunities

@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
Job Posting:@false

Posted: 2020-03-05 Expires: 2020-04-04

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Senior Service Delivery Technical Specialist - PLA00098

Dubuque, IA 52001

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